"I booked a flight to Africa from the UK…"

I booked a flight to Africa from the UK a few months ago to travel in a couple of weeks' time. However about a week ago I noticed that there was a slight discrepancy between the name on the booking and the name on my passport so I telephoned for advice. It took me several attempts to even speak to someone in the first place because I would wait for ages, then the line would cut out so I tried again, several times. Then when I finally managed to speak to a human being I found it very difficult to understand what they were saying a. because her English was very poor and b. the quality of the sound on the line was also very poor. I was told that I would need to cancel the booking completely and start again. I asked about a refund and was told that I would get a partial r3efund and I would need to claim the money back via an email and that I just needed to click on a link. I was told that it would take six weeks for my refund to come through! I was sent an email with no link on it, rather an extremely badly worded letter in the body of the email which asked me to print off and sign, which I did, despite the form saying that my cancellation was due to 'unforeseen personal circumstances'. I scanned this in and returned it, signed. II rang up to check it had been received only to be told that they could not accept this because I just needed to click on 'submit'. BTW I can't access my yahoo account from work so each time I had the conversation with the airline I had to wait until the evening to check. There is definitely no link on the email so I clicked on 'reply' and sent that. So far I have had no response to that email. I have had no written confirmation of any of my conversations with the company, or anything with the date the money will be refunded. We are talking substantial amounts of money here (for me) and this has really knocked out my budgeting for the summer. This is turning into a nightmare - all for the sake of an error on the name of the booking. I would urge anyone thinking of booking travel online not to use Omega.

"Sana was so helpful."

Sana was so helpful.

I had spoken to two other agents before her....their responses were not helpful ,while another was disconnecting my calls.

Though your charges are on the high side,Sana assured me and was able to allay my fears.

In all,she deserves some accolades with her manner of handling issues,solving problems and supporting clients.

I commend and recommend her.

"Hi there,I would be to say that going…"

Hi there,I would be to say that going through the process of booking was very way and straight.
I would have preferred to find more clarity about hold luggage and self printing boarding passes.
Definitely recommended and quick responses.
Many thanks

"Excellent response and customer service."

Excellent response and customer service.

"Only just booked but was very easy and…"

Only just booked but was very easy and quick, can't rate 5 as obviously don't know if there will be problems down the line, hopefully not but all in all so far a decent experience

"Booked a trip which I then had to cancel same day."

Booked a trip which I then had to cancel a few hours later. This was done easily over the phone with Eric who was particularly helpful and pleasant. There is a charge of £30 per person for voiding the trip on the same day as booking, but that is to be expected and I had already looked this up on the website before I rang. I received the rest of my money back a week later which was fine. The only thing was that instead of £60 being taken off the amount it was £64. Not too sure where my £4 has gone to? but I'm not going to quibble over such a small amount, too much effort.

"No response"

Recently bought tickets to Nice but had to cancel the trip. So I tried to contact them through "Contact Us" on their website to cancel the tickets, however, no response was given. No customer service email address is given neither on the website so I sent an email to the address written on the receipt I was given after purchasing tickets, however, still no answers. I'm very disappointed by their customer service.

"Super trusted and used in many…"

Super trusted and used in many occasions. Fast and reliable. On some routes they have unbeatable prices. Incredibly helpful and responsive customer care. Website design is so outdated it's actually cool.

"Great service from Omega Flight store"

Great service from Omega Flight store, excellent value flights, sensible transfer times, and they don't pester you unlike some travel agents.

"Easy to book"

Easy to book. Received airline and omega flight store confirmation numbers immediately. Would use again.