"Brainless Omega Site makes money by booking ticket with wrong name even if you provide correct name."

I booked one return ticket on last Sunday (Jul 22, 2018)for my sister Mini Singh Rathore however on booking confirmation page I saw my name under passenger details has been replaced by name under contact details section.

I have provided passenger details and contact details correctly however it used my contact details as passenger details to book this ticket ; which is not my fault as there is no mention on your booking site that passenger name and contact details must match. I was booking this ticket for my sister. I called customer care officer and he asked me to cancel this ticket immediately and he will sent it to team for investigation as name can't be ammended on booked ticket. This is really very bad customer experience I had with your site. I have been charged £30 as admin fee which is again very bad experience and unnecessary penalty on me for just booking ticket on your site. On booking page I provided my sister name, meal preference and seat preference ; all other data was correct on booking confirmation page except her name.

As per customer services advice , I agreed to cancel the ticket and pay £30 admin fee however I was told that they will investigate this issue and come back to me in 72 hours. Today afternoon (Tuesday 24 Jul 2018) , I got email from Omega regarding my travel itinerary/receipt(1213778) for ticket which I have already cancelled on same day of booking. Then, I called customer services myself and they told me that ticket is already cancelled howeevr when I discussed about my issue he said that system does not have brain and whatever data you provided came to us. I had heated discussion with this guy and he was not willing to accept that there is a fault on their site and i provided my data correctly; this is all just to make £30 free money out of their custoemrs. I could have rebooked my ticket on their site but after susch a bad customer experience I had decided to forget about £30 and cosider this as lifetim experience to not to go with cheap site and read reviews before book. Guys this can happen with anybody and sites can have defect as nothing is perfect in this world but then you must correct it and help customer to understand the problem and compensate them for the monetary loss and peace of mind they lost while inetracting with customer services and site.

I noticed one more thing . In the booking confirmation email I have received PNR Ref: 2MCGCS for JetAirways however when I go to JetAirways site it says PNR number is alphabet only. So, this PNR number is not correct. Something going wrong with Omega flights. Please advise how to register complain about this fraud with govt. authorities.

Regrads,
Neha Singh Rathore

"fast response!"

Fast response!

"Recommended"

After slight problems we were able to sort things out. So the company is flexible and good in communication. I would recommend the company to others for booking flights.

"I got cheapest fare from you"

I got cheapest fare from you. Smooth booking online without any difficulties. Staff was very helpful over the phone to clear doubt

"from start to finish brilliant all the…"

from start to finish brilliant all the way

"Very good rates and easy to book while…"

Very good rates and easy to book while trying to compare the rates online

"Found the flight I needed at the right…"

Found the flight I needed at the right price. Quick and easy.

"It's just what I expected..."

It's just what I expected...

"Very reasonable flight ticket"

Very reasonable flight ticket, I have been trying to book a flight to Nigeria however the price was a bit expensive. I check cheap flight to Nigeria nd this site came up with very good price

"Before cancellation of any ticket they…"

Before cancellation of any ticket they should call customer that why his ticket is going to be cancelled.