"Poor delivery and after sales experience "

Poor delivery and after sales experience.

My delivery was delayed several times and the bed has bent legs.

The delay in delivery (which came 1.5 hours after the scheduled delivery window) resulted in the rest of my evening being impacted and have to arrange emergency childcare.

I have complained and requested the bent legs to be corrected and some monetary goodwill for the inconvenience.

They have declined to offer any goodwill.

I am now considering cancelling the order.

"Yes it was a good set up but they are…"

Yes it was a good set up but they are expecting me to pay £189 for a call out charge just to look at it.. it is not my fault my bank stopped the payments for the warranty and adjustamatic didn't contact me or send a email saying my payments have stopped and now i don't have anyone to fix if it needs it iam not happy with the service and i feel let down i rely on the bed and chair because iam severely disabled

"Very well"

Very well
The bed was successfully and efficiently delivered and is working very well.

"Bed Is great"

Bed Is great. Guys in shop easy to deal with. Delivery and assembly good. On the down side the remote control for some weird reason doesn't have a back light, so trying to adjust bed in the dark is impossible because the buttons only light up when pressed. its a rollercoaster ride trying to adjust the bed in the dark. who thought no backlight was a good idea!

"Do not buy - Corporate Greed"

We own a classic heritage bed, and unfortunately, the remote control has been damaged over time. Adjustamatic refuses to sell a replacement remote, instead charging a £189 call-out fee plus £80 for parts and labor for an engineer to inspect and repair it. It would be more customer-friendly to sell the parts directly and clearly state that all goods are non-refundable at the point of sale.

Adjustamatic claims to be endorsed by the MHRA, but I believe the MHRA should review their endorsement, as the company appears to be exploiting vulnerable individuals. This is deeply concerning.

The sales approach is also problematic. The bed was sold to us as beneficial for individuals with MS and Parkinson’s, yet when it fails to provide any relief, customers are told it only helps some people. This raises questions about the appropriateness of their clinical advice.

If you are considering purchasing an adjustable bed, I recommend looking elsewhere. While the initial experience may be pleasant, the aftersales service is extremely disappointing. The cost of manufacturing a remote is minimal, and while profit is understandable, it should not come at the expense of individuals with incurable diseases.

"don’t work and they can install my new mattress"

Sales consultant good listener and amenable.
Customer services don’t check any limitation or schedule. I have work commitments plus I am recovering from two broken legs and can’t jump off the mattress in the morning. As a result delivery has been delayed several times now so much so I’ve been considering cancelling my order!

"My experience "

All of your staff were helpful polite and tidy when moving my old bed out and putting my new bed in place .The bed is very comfortable and easy to work the controls I am very happy with it

"I have never experienced such a comfort…"

I have never experienced such a comfort since i slept on Adjustamatic mattress.

"Fantastic item"

Fantastic item

"All round excellent product and service"

We were able to see and test the beds in the Chesterfield shop. We decided to buy two Heritage Classic beds based on this and ordered them via a helpful representative in our home where we sorted out details of model, price, colour, headboards and mattresses.
The delivery date was also fixed at this meeting and the beds duly arrived on time on January 9th 2025. The men who brought the beds and installed them were friendly and very efficient and very careful. The demonstration was clear and concise. We have been very pleased with the beds making use of all the features and our night’s sleep have been much better since.