"Just bought a Roller Team T-Line…"

Just bought a Roller Team T-Line motorhome from DAVAN. Could not fault their initial sales, collection and after sales service. Motorhome was missing a ladder for the drop down bed which they instantly offered to provide and ordered one from Roller Team Italy.
After sales team have been superb! Thanks

"Very mixed service here."

Very mixed service here.
We bought a motorhome from them and it couldn't have been a better experience - Lonsdale the salesman was friendly, efficient and genuine.
The aftersales service couldn't have been more of a contrast. We had to constantly call for updates as promised callbacks did not happen. On the phone the aftersales team were patronising at best, and downright rude at worst.
Jamie, the workshop manager, was the exception - he's a decent guy.
Overall, approach with caution.

"MiRider One ebike purchase and after sale"

I recently bought a MiRider One ebike from them. I enjoyed going to collect it where I found the people very pleasant. I enjoyed browsing in the shop. Clearly they are not a bike shop so I wasn't expecting any expertise but when I had a couple of after sale issues they quickly found the answers by liaising with MiRider and called me.

"Called in on holiday in newly acquired…"

Called in on holiday in newly acquired motorhome with faulty toilet cassette and over running water pump. Had the cassette in stock and technician fixed the pump pressure valve whilst we waited at no cost. Brilliant service and shop - highly recommended. Thank you.

"I have ordered a bumper to rollerteam…"

I have ordered a bumper to rollerteam motorhome and asked many times via email with final cost of replacement.
Got confirmation that is the final price.
Needed to pass the cost to the client.
It arrived 6 weeks after ordering and even though i had confirmation on the email Davan wanted to charge for fitting .
Abosultely very bad service and rude staff and will not use them at all.

"Excellent customer care"

Excellent customer care! We were experiencing problems with our 2016 Auto Sleeper whilst on holiday in Cornwall. A drain hose had become detached from below the basin on the bathroom. Grey water was leaking into places it really shouldn’t!
We phoned Davan who said the earliest they could guarantee to look at it was 10th Oct but to bring it in and they would store it until they got a cancellation! I did that and went home to wait. A few hours later they phoned to say that they had done it and also fixed a leaking fresh water drain tap.
On collection I was expecting a hefty bill but was charged £35 for half an hours work. - Outstanding!
Very highly recommended- They clearly believe in fair price charging!

"Dometic Club Air s"

We wanted to buy an air awning. After visiting showroom where the sales staff were extremely well informed about different types of awning and their good/bad points, we were asked what we were going to use the awning on, how many people would ideally be using the space, what time of year and how long at a time we would be using it?
On advice we opted for the Dometic club air s an all seasons version.
We were asked to say what in an ideal world we would like in the awning package as far as extras etc. And the rough price we could afford then the sales lady built a package suited to our needs, and worked out a total price calculating a discount.
Collection of order was seam free.
On using the awning for the first time we watched the YouTube videos on how to erect our model a couple of times on advice from other owners and sales lady, the erection was relatively problem free and very very quick, the awning was extremely stable and mostly draught free, curtains were difficult to thread on ( so we’ve left them connected when packing awning away), zips were easy to connect and use, airing sections also have good strong zips, we opted for the electric inflation pump and it was so easy ( you set required psi) even cutting out when required psi had been reached.
Only drawback is on unpacking awning we discovered it didn’t include the expected draught skirt ( Dometic as a company have opted to not supply automatically as their awnings are suitable for both caravan and motor homes and motor homes do not have the rail for feeding skirt into therefore they would be wasted. ) but Davan sorted out a piece to fit the length of our caravan to include the extension we had also bought.
Overall one EXTREMELY happy customer

"Try out the shop"

Just used their online shop.
Cheapest price around, very fast delivery, kept up to date via email of each process of order (maybe a few to many emails?) Got my custom from now on. A1+++

"Checked in for a pre- booked habitation…"

Checked in for a pre- booked habitation check . Staff member checked the van and found no problems. We later experienced battery problems which the staff member stated was "a coincidence" and nothing to do with their inspection procedure. We cannot argue this and later telephoned and emailed Davan asking for assistance. Sadly they chose to ignore our requests. Is this an example of customer care? Not impressed. We now have to get a further check at an additional cost. Thanks for Davans caring attutude.

"With reply to your response"

With reply to your response. I sold my vehicle through autotrader and found no problem with their system. When I sent a text message from their site I got a message to say it had been sent. As I said to you via email, my mobile is my business number so I'm always available so to say YOUR salesman rang several times is a lie. Also you say he left me a message to ring him back. He's a liar, as I said to you, I do not have a messaging service on my line. If a customer contacted me to spend 50 K on a extension, I would have made a real effort to contact them. I look forward to the time when the feast turns to famine. Good Luck.