"Fast delivery and great product"

Fast delivery and great product. Only minor issue is LED light in cooler could be a bit more even/ brighter.

"Mini fridge"

Delivered on time and a nice product

"Brilliant customer service."

After owning my fridge for around 10 months, I noticed a my drinks were no longer staying cold. I contacted customer service, where they narrowed it down to a fault in the power supply cable. The next day after, they sent me a new power cable. I could not be happier with the customer service.

"I had to order some spare keys for my…"

I had to order some spare keys for my Sub Cold Super 50, which I didn't think I would be able to get. As my bedroom fridge is a few years old now. But sure enough Sub cold had them on their website. You get two which is handy. They arrived in a couple of day by Royal mail. Great Service. Thank you.

"On it…"

Rapid response quick delivery good value.

"All good except that I would have liked…"

All good except that I would have liked to speak to someone personally.

"Stopped working after 14 months"

Fridge stopped working after 14 months. I contacted them to be told it’s ’out of warranty’. A fridge should last more than 14 months!

Lucky we have protection under the Consumer Rights Act so it’s irrelevant that ‘their’ warranty has expired. The Consumer Rights Act states goods must be of satisfactory quality and last a reasonable time. A fridge only lasting 14 months is neither of satisfactory quality nor lasting a reasonable time.

They have now agreed to a repair but I have to return the item in suitable packaging, which I do not have. I would therefore have to purchase packaging when under the Law, it is not supposed to cost me anything.

They keep saying it’s a ‘gesture of goodwill’ that they are agreeing to the repair. Let’s be clear, it’s not a gesture of goodwill, it is their legal obligation under the Consumer Rights Act!

Make sure you pay on credit card as well so that you have the added protection of being able to issue a section 75 chargeback under the Consumer Credit Act to get your money back if you need to.

I will now be issuing the chargeback since I should not be out of pocket to purchase packaging to return the item for repair.

"Excellent service."

Easy to order, great price and very quick delivery.

"Super"

I have a large shed Which I call my den
The subcold fridge is perfect
I ordered Two one for cold drinks and one for milk
As I spend some time in my garden summer time its nice to have a cold drink and Autumn a nice hot cuppa
Thank you Subcold for your quick delivery very much appreciated
Paula

"Goods damaged & packaging damaged "

Goods damaged & pack