"Poor Customer Service From Head of Customer Service"

Dear Francesca:

The highly automated and generic message which did not address my concerns directly is not appreciated.

As head of customer service, I really expect more.

Imagine if your highly impersonal response was posted online. It would show that LVR does not care about its customers.

I won't tell you how to do your job, but permit me to advise you that a real response to my direct concerns is more appropriate than your highly impersonal automated response. Your current response sounds/reads worse than a politician's response to a direct question.

Perhaps you should run for political office instead of being Head of Customer Service? Perhaps this is why your team is so poorly trained, their management is not a good role model.

Best,
Patrick



From: Francesca (LUISAVIAROMA)
Sent: Friday, January 10, 2025 12:52 AM
Subject: [LUISAVIAROMA] Re: Problem With Order T0012193606 - 14/12/2024

##- Please type your reply above this line -##
Dear Patrick,
Thank you for your email. Yes, our office is based in Florence.
We regret that you are not satisfied with our service and apologize for any misunderstanding.
As mentioned in my previous email, we do not consider the item defective, and therefore, we are unable to offer a price adjustment.
In the event that for whatever reason a customer is not satisfied with their order, they may exercise their right to withdrawal and return the item(s) within 28 (twenty-eight) days from the item(s)’ delivery date.
We remain of course at your disposal in case of any further clarification you may require.

Best regards,
Francesca - Head of Customer Service

LUISAVIAROMA.COM
Direct line: +39.055.093.60.54

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"Una delle migliori!!"

Ho fatto più ordini nel corso dell'ultimo anno e sono sempre stata soddisfatta; i prodotti sono proprio come in foto.