"Powakaddy Trolley"

Wanted a Powakaddy Trolley for collection. Spoke via the phone to a wonderful member of the team Sue. Knew exactly what I wanted and fulfilled the order immediately for collection. Fantastic service, highly recommended!!!! A*

"Excellent, Friendly and quick service"

Needed a pair of golf shoes for Monday, I was ordering on the Friday around 3pm which is after the cut off for Saturday delivery. I phoned and spoke to a really helpful team member who once I had ordered, made sure my shoes went on the Saturday run.
Parcel delivered Saturday afternoon. Great service and great product, would highly recommend.

"Returned my Ecco Biom 2 GTX golf shoes…"

Returned my Ecco Biom 2 GTX golf shoes with sole breaking away in the toe area on both pairs. Quick positive response from Sue who arranged a full credit. Will definitely buy from them again. Great service, thanks.

"Online order ended up a bit of a mess"

Bought some new but older model clubs online. 5-pw. Paid extra to get quick delivery as wanted to use them a couple of days later.

They arrived but half the clubs were missing. Rang them and sent an email with what was delivered.

They believe the issue was with the delivery company but offered either a replacement set, but with different shaft stiffness or wait for ping to send replacements. I asked how long that would be and he said he would need to speak to them but would find out quickly. I asked him to ring me back which was expected to be that day so I could make a decision.

I heard nothing and so contacted them but no response that day. They rang the next day and as it wasn’t so clear when ping would be able to replace I decided to go for the stiff shaft set.

They arranged collection and re delivery which was good and offered a box of balls in compensation which I accepted.

The new clubs came and were all there. The box of balls offered was nowhere to be seen. I contacted them again and made them aware of that but heard nothing back.

So overall a bit of a mess. I have spent hundreds of pounds and ended up with some clubs in a spec I didn’t ideally want, I got them later than the extra I paid for and the compensation promised never materialised.

If I take on face value the delivery issue to be out of their control. The lack of responsiveness and not following through on the offer of compensation was still pretty disappointing. In hindsight I should probably have cut my losses at the start and got a refund.

Update - as a consequence of this review Clarke’s have been in touch, apologised and sent both the balls and refunded my express delivery cost, which is appreciated.

"Quick delivery!"

Ordered some new shoes and they were delivered within 48hrs.... top service

"Ordered a foot joy Warter poof jacket…"

Ordered a foot joy Warter poof jacket on the 14th paid for next day delivery but still haven't received it yet order number #000063807

"Cannot recommend highly enough"

Cannot recommend highly enough, fantastic service, great price and there on the phone to help when you need them.

"Service you only dream about."

I have just taken delivery of a second Powakaddy trolley after sending back the first as it wasn't the model I was expecting. The customer service I experienced (Owen in particular) was superb in sorting out the problem. Mistakes happen but the mark of the company is in the way it deals with them. Clarkes were excellent. I'd definitely use them again. You should too.

"I was looking for a Taylormade Spider X…"

I was looking for a Taylormade Spider X putter and Clarkes' Golf was one of the, very few, companies to have what I wanted. Having never heard of them before, I did some research via Trustpilot and was satisfied that they were genuine. I then phoned them regarding the item to check spec. Very friendly and helpful advice. Item ordered on-line and paid. Communication from start to finish was first class, price was very competitive and item spot on when it arrived, on the day they said it would be delivered. Very good throughout.

"Went above and beyond"

Went above and beyond, missed the last weekend delivery slot so they drove it to PDP so i could get it next day. Will use Clarkes for all my future needs with great customer service like that.