"Still hasn’t arrived"

Still hasn’t arrived despite being ordered well before Christmas (and with a promise of 1-4 days delivery). Seems to be stuck with courier since last Thursday (5 days ago and 3 days before Christmas). Not possible to speak to anyone at customer services either at the company or at couriers. Very disappointing. Clearly can’t meet the delivery as promised

"UPDATE"

Same issue as everyone else.
Ordered on 10/12 for delivery on 20/12.
It was a gift but here we are on the 26th with no cheese in sight.

To have no customer service when there are clearly problems at this time is going to impact on the company and no doubt people will shop elsewhere in future.

A total disappointment and marketing disaster .

UPDATE
20/1/2024

To be fair to the company - once alerted to the problem, Snowdonia could not have been more efficient at refunding me and customer service was excellent in responding once open after Christmas.
As it was a gift and there is promise of complimentary cheese, I look forward to my friend’s response once they have received it.
Thank you

"Totally unreliable…"

My most sincere apologies. My review was for the Snowdonia Chees company in Rhyl but somehow you have got it.
Again my apologies

"Disappointed on Christmas Eve"

To add to the others - another order made well in time for Christmas not delivered.

Absolutely gutted it didn’t get there in time. Apparently with the couriers from the 22nd.

Really awful service - I will never know if the hamper was any good. I will be asking for a refund.

"DO NOT ORDER FROM THEM!"

DO NOT ORDER FROM THEM!

So firstly the cheese is great how do I know, well I have bought in local stores before, lots of variety all great! So I put an order in for Christmas free delivery if you spend over £35 ordered several different cheeses I couldn’t find in local shops. Ordered 3 days before their Christmas delivery cutoff. Messaged them as I hadn’t heard anything a few days before Christmas Eve and got a reply saying it would be despatched etc. I should have known! No cheese arrived ended up going out and buying some locally! I did get an email saying it was with the delivery company but their website showed they hadn’t picked it up yet! Sorry for the rant I know it’s only cheese and really not the end of the world but Companies should learn!

"Christmas hamper that's not arriving for Christmas"

Ordered a £70 cheese and wine hamper for a Christmas present on the 16th December and it's still not here. Their website said I had 4 days left to order/receive before Christmas, so thought there was plenty of time. Apparently it was given to the courier on the 22nd and still no sign of it, not sure if it'll even be edible by the time it arrives. This could be the couriers fault too however I'm not even sure the provided tracking info is correct (couriers own tracking says they've not received the package yet), but even if it is - why wait 6 days to post an order! Going by other reviews it seems they've been taking more orders than they can fulfil. First time ordering from them direct, wish I'd have gone through Amazon instead or just gone local.

"No delivery"

I ordered an expensive hamper with extras. This was before the cut off date for Christmas and I was messaged to say it would arrive by Christmas. However it has still not even reached the delivery depot even though the company tells me it's on its way.
Communication with the company is dire; they have stopped answering the phone and email responses aren't helpful.
I now have to buy some cheese tomorrow to make up for this failed delivery which was to have been my Christmas present to the family I'm staying with over the holiday. I'm more than disappointed that a reputable company behaves in this way and I request a refund. It's no good at all if it arrives next week, not only because Christmas will be over but also because the cheese will have been sitting somewhere for several days and will be unsafe to eat.
Latest.......after several emails the company has refunded me. (5th January).

"My parents were overjoyed with their hamper"

My parents love cheese so were thrilled to receive their cheese hamper this morning (23/12/23). Hearing my mum's growing excitement as she found the different cheeses, chutneys, crackers and chocolates was wonderful to hear she was like a big kid on Christmas morning. I ordered, Snowdonia cheese company delivered and my parents loved it. Nothing else matters.

"Shocking customer service"

Shocking customer service, same story as the numerous reviews below. Ordered in plenty of time for delivery before Christmas. Hamper never arrived, courier still showing expecting parcel on Wed 20th, it’s now Sat 23rd and Snowdonia have had their phones turned off since at least Wednesday. Another returning customer that’s been lost for good

Update 22/2/24
Despite profuse apologies and promise to compensate by sending ‘complimentary gift to be sent to you, which includes a selection of our most popular cheeses, by way of an apology.’ Nothing arrived, virtue signalling to others perhaps?

"No delivery! Poor service"

Ordered hamper on 16th December, confirmed and ‘dispatched’ within half an hour, was very impressed! However, one week later still no delivery, no update on DHL. Still states awaiting package which was due 19th December. Tried to contact company no response to calls or email. Have requested my money back through the bank. Not very good customer service at all!