"Very poor service"

Used this company many times with excellent outcomes until this year. Ordered a Christmas hamper and several other items before the cut off date as stated in their website ( I purposely checked before placing the order)

On checking the account today, found a note across the order saying orders now will be dispatch AFTER CHRISTMAS- no other notification, no other reason why.

Really disappointed after many years of good service to be let down like this. Dreadful service.

"Fantastic cheese hamper"

Fantastic hamper. I saw on your website that you don't deliver to Northern Ireland so I ordered through Amazon. Arrived a day early which was great by Royal Mail. Beautiful black wicker hamper box and looked so lush - my dad was so happy with it. I added little extras of my own too - miniature whiskey bottles and some fudge as he doesn't like wine or port and I wasn't able to find a hamper online that you can custom yourself. I would 100% recommend and will definitely buy again. Great value for the price. 😊 5*

"I cannot fault the customer service!"

I cannot fault the customer service!

First issue (my fault) I ordered it to the wrong address and I was unable to get it from there. I called 3 times to try and get it changed before they posted it out but I was too late. They posted out my order within 30 minutes which I was incredibly impressed by. The customer service rep ordered a new box for me free of charge as they could tell I tried to change the address before posting.

Second issue (EVRI) lost my package. I contacted snowdonia again and they reordered my package and sent it out via a different delivery partner (DPD).

Considering it’s Christmas and how busy they are, I’ve been so impressed with how they’ve handled me.

I’ve told my entire family they’re only allowed to shop at Snowdonia now.

Plus, the cheeses there are the best.

10/10, would recommend.

"I would NOT recommend ordering from…"

I would NOT recommend ordering from this company. They sent my order to the complete wrong address (I live in Northern Ireland and they delivered it to an address in Liverpool).
I have contacted them 3 times to try and either get a re-delivery or a refund and have not heard one thing back.

Extremely disappointed as this was a Christmas gift for my parents. I will never order from this company again and will be telling everyone I know to go elsewhere.

"Dont post to AB postcode on 9th Decemba"

Very disappointed not to be able to send a Christmas gift hamper to an AB postcode on 9th December, yet i could post a parcel to Australia on the 12th for Christmas!

"Cheese and Beer Hamper"

I had the cheese and beer hamper delivered to a friend, wow was their first response and was so impressed from the packaging to the contents.
They sent me pictures and wow was what I said, a great company, easy ordering and great communication from ordering to delivering.

"Excellent Service!"

I cannot fault this company. Ordered twice now and on both occasions my delivery arrived within 24 hours from ordering. The cheeses and chutneys are to die for and they make great items for a hamper. I highly recommend the Snowdonia Cheese Company!

"UNPROFESSIONAL"

Ordered a £90 hamper. Still hasn't arrived due to courier. I was advised by the company that it was due to royal mail postal strikes, yet it wasn't even a royal mail delivery!!!!!!!! Obviously being fobbed of by seller....DONT USE THIS COMPANY, extremely rude, totally unprofessesional. This is relating to my experience ordering from this company in December 2022, and I totally stand by all I've said and have all the message's that were sent via amazon as proof of my dreadful experience, and the sheer incompetence of the Snowdonia cheese company in dealing with the 'missing/lost' hamper and the total embarrassment it caused me when my mother didn't receive the hamper I'd ordered to be sent to her address for Christmas

"Useless couriers! Royal Mail should be offered as an alternative."

Outstanding quality of their cheeses are sadly let down by the couriers that they use.
The only way that we can get their cheese delivered to Shetland is via a third party courier which takes a few days longer! The Welsh Cheese Company is well ahead of Snowdonia Cheese Company as they also sell other Welsh cheeses too!

More and more Internet sellers are now offering a Royal Mail/parcelforce alternative albeit at a slight increase in charges; at least Royal Mail will deliver throughout the UK and the produce condition will be as expected.

By the way we happen to live in the Shetland Islands; not Jupiter!

#longliveroyalmail

"Lucky to get 2 stars - awful service and dangerous"

Lucky to get 2 stars. Package arrived with broken bottle. No "fragile"on label. Lucky we opened in the kitchen rather than hallway as wine poured out everywhere. Also dangerous as contained broken glass. This was a Christmas present but took until April to eventually get a replacement of wine - then no apology. Cheese was nice but what a dreadful company.