"I have had a great experience with…"

I have had a great experience with Plumbing World over the past couple of years.
I ordered a new bathroom suite and had an issue with the toilet seat and the customer service from Kayleigh was exceptional and the issue was dealt with promptly and professionally.
I would highly recommend Plumbing World!

"5 Star Service"

Purchased a product in January (expensive!), the product was installed in March and failed within 5 days (Faulty electrical component) . I expected a nightmare to have a replacement but I was very surprised even after reading some of the reviews to experience the total opposite. No chasing, no hassle, no issues and I received a replacement with no quibbles. I recently placed another order and they contacted me to say the items picture was incorrect and do I wish to proceed. Honestly because of this level of service this will be my first place to visit when looking for anything I need plumbing / bathroom related, thanks!

"Excellent quality goods"

Excellent quality goods. Superb customer service and lovely team to speak with.

"We thank you Jenny for your hard work…"

We thank you Jenny for your hard work in getting our order sorted out.

"I made a mess of the ordering"

I made a mess of the ordering, and Lee on the customer chat was a great help and sorted my mistake out. I will buy from Plumbing World again!

"Ordered a bath online with this…"

Ordered a bath online with this company, they said it was in stock and ready to be dispatched. Once I had paid for the item, they emailed me to say it wasn’t in stock and it would take 7 days to refund. Avoid at all costs

"Bit of a mix on this review"

Bit of a mix on this review.
Item was ordered leading into an installation. (Plumbing World say wait for delivery before booking a contractor - I get that).
Install date was brought forward, & ordered 10 working days before new Install date, & based on Installer product recommendation.
Order sat there - payment failed, so I'm on enquiry & rang Customer Services. Quick answer, clear steer - need to re-order. 1. Would have been good if Order System alerted Payment had failed.
Re-order. Order Confirm email suggests I'll be informed of delivery progress. 2. It doesn't. Customer Services advise Tracking details, I know what's happening and item's (unfortunately) trashed on delivery - good Delivery guy, I reject & (again) prompt info from Customer Services on re-order.
But it's quiet again, using up the fat going into installation & need to get (a quick response again). 3. No Tracking info. Customer Service Tracking info. advised & 2nd delivery all good (Product is good).
Soo..... PW Customer Services are good - quick on the 'phone, quick on the emails) but the IT end/Tracking Info end....... nope......

"Forced to pay delivery missed item"

My original order had 10 items (2 of the same item). When the order was delivered only 1 for the 2 items was delivered. I believe the quantity was lost when moving things between my order and my wish list (the only way to save an order before purchasing). When I checked my order, I was more worried about missing an item the checking the quantity had not been hanged. The crux my grievance is I was forced to reorder the missing item and then had to pay £29.95 for delivery for a problem, that in the main, was not my fault.

"All items were delivered and all seemed…"

All items were delivered and all seemed fine. Upon nearly completing the bathroom I discovered the toilet seat fixings were missing. I informed Plumbing world, they were helpful on the phone and asked me to email a photo of the missing parts for their supplier. Very difficult to do, to take a photo of something I haven’t got. So a written email confirming the missing parts was decided on. I proceeded to receive an email stating the supplier will not send any of the fixings as I was out of time to report any losses or damages. And I would have to buy a whole seat together the fixings. They did offer a discount on the seat, the cheek of it.
The date the supplier stated was actually 5 days earlier than when the items were delivered.
Any how I purchased the fittings from elsewhere for £6. I imagine a lot cheaper than buying a new seat.
The initial order and delivery was fine. After sales service has let this company down and I won’t use them again.

"Reliable service "

From ordering to my order being delivered was trouble free and would use their service again