"Fun way to learn cooking"

I wanted to try Yeschef for the recipes but seems like it wasn't what I was looking for. The website claims that it has a 30-day-money-back-guarantee. So, I was relieved. I tried to contact yeschef multiple times via multiple means but failed, I sent them 10 emails a day, no response from them, their chat support also doesn't seem to work as I've written so many times there. I have contacted my bank because of the merchant's ignorance. Hopefully, they will solve the case. I don't think Yeschef has any staff to get into contact.

Edit: They refunded whole amount. Overall, I'd say my experience was not bad.

"I also had an auto renew of £147 taken…"

I also had an auto renew of £147 taken out of my account. I contacted yes chef, just before the transaction went from my bank to say that I hadn’t used last years prescription for months and I wasn’t going to use another years worth and I have been in an e mail ping pong with Kevin ever since, UNTIL that is, he stopped replying to my messages. One e mail was actually addressed to another person, which would tell me that their responses are copy and paste to get to a point where we will either give in or forget that money has been taken from our accounts under VERY false pretences. As a new subscriber, you have 30 days to cancel, not it seems as a renewable customer!!!
I have asked Kevin to escalate my complaint, then asked for his managers details, so that I can complain to someone in authority and I have now been ignored. Very bad practice. I’m hoping Jamie reads these reviews and does something about it.

"Charged £191 for hidden autorenwal"

Charged £191 for hidden autorenwal.

update - after pushing back on the initial reply email I have received a full refund.

It is such a shame that companies use these tactics as I thought the product was good but it is really important to let people know when you are taking money from their bank account. Thank goodness for trustpilot

"Be aware of the autorenewal subscription that they dont specify"

Be aware of the auto renewal subscription, they dont tell you and you really dont know its a renewal, they just charge me 313$ yesterday without me knowing it was auto renewal. Hopefully they will offer me full refund. If they do refund i will come back to edit my review. If they dont you will also know.

"I had an unexpected charge on my…"

I had an unexpected charge on my account- yes chef automatically withdrew an annual subscription without notice. I am not happy and now have to chase and speak with someone who will hopefully reply from customer service. This is so wrong!!
Update: Oct 1st- still no one has reached out to contact me for a full refund. The response below from a yes chef rep is not true, terrible customer service and sales tactics. No company should ever automatically renew a membership without a reminder to the customer. Sales tactics that rope customers in on promo offers, then increase subscription fees at annual renewal dates without the customer's knowledge is shady business!
Update: Oct 14th,2024 I finally did get the refund, with an apology email, - But their policy has still not changed. Buyer beware! There are no customer agents to reach out to immediately, you will be sending emails to get your refund, and they will withdraw the money automatically the following year without giving you any notice.

"I had an unexpected charge for my…"

I had an unexpected charge for my YesChef subscription that led to a frustrating experience. However, Kevin and the team demonstrated exceptional customer service by addressing my concerns thoroughly and professionally. They took the time to understand my situation and worked diligently to resolve it. After a thoughtful discussion, I received a full refund, which restored my confidence in their commitment to customer satisfaction. I appreciate their proactive communication and willingness to go above and beyond. I highly recommend YesChef for its great culinary content and outstanding customer support!

"I especially like the entertaining value"

I especially like the absolute professionality of the film making. The videos I watched so far where very entertaining, apart from the fact that I also already learned a lot.

"They're crooks"

They're crooks. Won't let you cancel your renewal at the time of the renewal, so you get a $180 charge for a lame service. Then they fight you on it with lies. Spend the $180 on cookbooks. Nothing insightful on this site.

"You can trust YesChef"

I was positively surprised with decision of YesChef to help me and sort ou an issue that was my fault actually.
Now I am happy and can enjoy yeschef video clips for the next 12 months and learn new techniques. Kevin thank you.

"Scam !!"

I don't have an account, I don't have an application installed, nothing in my emails, just promotional emails, and yet, yeschef tries to charge me about 200 euros!! fortunately it's blocked by my card.
It's impossible to contact anyone, I go to their site, no contact page. Nothing. Just an AI chat that is not able to explain to me what's going on...
Scam!