"Good listening; good response"

In the email conversation I had, I felt I was listened to by a real person and responded to accurately and helpfully.

"A great project"

A great project! Good customer service! I enjoyed watching great chefs cooking and sharing their secrets!

"Easy to follow reipices with a twist of…"

Easy to follow reipices with a twist of flavour in each - thank you

"They school is really good and understanding "

What made you me like the school because they are so accommodating,caring

"Avoid Yes Chef like the plague, very dodgy indeed "

Like others I have found this to be a real scam. There are ridiculously high charges for renewal of your subscription. A year after I joined there was a charge of £185, well over twice what I paid for the initial subscription.
One email from customer services and nothing else, no replies to my questions.
Appalling website, don’t sign up unless you’re rich

"Excellent content, bad website design"

Edit: The YesChef website has some big issues which detract powerfully from the excellent content found within the site.

Here are the problems I know of:

If you are gifted a subscription to the website from someone, YesChef demand that you enter your own debit card number which it uses to create an automatic auto-renew for the next years subscription at a cost of $180, many sites of course have automatic auto-renews, but it is surprising, somewhat unnerving, when you have been gifted something to find out that you are being demanded your card details, perhaps YesChef could consider changing this.

This is the first issue. The next is that the website is designed in such a way that finding the place to turn off the auto-renew is very difficult to find. and then when you finally get to the point when you can turn it off it is very ambiguously worded/designed, in a way that it looks like you are being forced to cancel your whole subscription, not just the auto-renew.

Giving the benefit of the doubt to YesChef, maybe it is just bad design that is causing the problems, but surely they have enough feedback from enough people that this is a serious issue that they can do something about it and change it. They have excellent content and chefs on the platform who have given their names and credibility to this service, they deserve better.

I have spoken to Kevin from YesChef customer services, they assure me the auto-renewal is turned off, have gifted me an extra years subscription, and say that my complaint has been taken seriously and has been forwarded to the founder of the company. This is all for the good, they seem to have a good customer complaints team, but its the website design team that need to do some work.

I have changed this to a 2 star rather than 1 star review to reflect the customer service response, and the excellent content available once you are inside the website. If I hear from YesChef that they have actually managed to fix the website design, I’ll add some more stars and help them repair the damage done to their reputation.

"Helfpul customer service"

Helfpul customer service, but do not forget to turn off that auto-renew!

"Extremely untrustworthy, unhelpful company "

I am extremely disappointed with my recent experience with YesChef. I had tried to cancel my annual subscription before it renewed, but the system still signed me up for another year. I attempted to cancel and it would not let me. Despite reaching out to the company on the same day I was charged, the company have pretended to show support and remedy the situation “for my satisfaction”, by offering another year free as well as a gift card for a family member or friend, but as you may have seen in other 1 star reviews, these poor people receiving gifts also end up having to subscribe thus getting charged an extortionate amount. I have explained numerous times now that I just want to be refunded and cannot afford their premium subscription cost due to my place of work being greatly affected by the writers strikes in the US. They have not acknowledged my situation at all.

Their customer service was unhelpful and dismissive, leaving me stuck with a subscription I did not want. It’s clear this company prioritizes profits over customer satisfaction. I strongly advise others to think twice before subscribing to their services.

Please be warned and avoid YesChef if you value transparent and responsive customer support.

I will be taking this further, given that I had tried to cancel my subscription and still been charged.

"Please take care when signing up for this subscription"

Please take care when signing up for this service. They charge more than the amount advertised and you cannot get a refund, Their offerings are not as advertised. Suspect this is a scam.

"charged 240 dollars!"

I was just charged 240 dollars to renew a membership that was gifted to me. I can’t get a hold of anybody. Crooks! Don’t do it!