"Although it didn’t resolve the issue I…"

Although it didn’t resolve the issue I had, I believe they did what they could, and that’s what counts
Trevor

"5 foot tree was easy to assemble"

5 foot tree was easy to assemble. LED lights on the tree were so cool. My wife loved the variety of lighting color options. Freedom from never ending pine needles on the floor!

"First time customer.."

Exactly what we wanted. Easy to order and tract. Company kept updating shipping progress.

"No Response from Customer Service"

I ordered a tree on 12/6, and the tree was delivered on 12/18 in a mangled box with gaping holes. It had sat at a FedEx location with no shipping updates for 10 days. When I got the tree, I realized that I had ordered the one with colored lights instead of white light which is what I needed. I tried contacting customer service via email before I even removed the tree from the packaging, but I didn't get a response. Ultimately, I realize that this was my error. However, the product I selected included pictures of only white lights--which was misleading and contributed to the oversight. I would have been happy to exchange the tree. But due to the delay in delivery and their return policy stating that they must receive returns back in the original box by 12/23, I had no options to exchange the tree or get a refund. I tried contacting customer service multiple times but never heard back.

"Finding the Right Christmas Tree Bulb Replacements"

Regarding Order #SO177337 dated December 27, 2024 (125 bulbs) and Order #S0177564 dated January 2, 2025 (125 bulbs), I returned Christmas tree bulbs (L-B25PLGR-MU-H25) to Treetime Decorations that were supplied to me per these two subject orders. I want to acknowledge the outstanding customer support that I received from Leslie, Mike and Marsha in tracking down and finding the right Christmas tree bulbs that I needed. I appreciate their hard work and commitment to maintaining outstanding customer service.

"Great Service ~ Great Tree"

We couldn’t be happier with our 9' Slim Anderson Fir Tree - ColorChange LED. Not too big and not too small. Easy set up. Love the remote to change the lights. Delivered in record time and at an excellent price.

"Awesome customer service"

Awesome customer service. The trees are beautiful and well made.

"Lovely little tree delivered in time…"

Lovely little tree delivered in time for our festivities, thank you!

"The tree we received looked nothing…"

The tree we received looked nothing like the picture. It was very sparce even after fluffing it out. We returned it, but we're charged $67 for the shipping. Seems since we didn't receive the product we ordered they would cover the return cost. We ordered another tree from Balsam hill for 1/2 the price and love it!!!

"I like the frosted and flocked combo"

I like the frosted and flocked combo, but especially the mixed pine/spruce branches.
I Don't like, sparkles fall off horribly, one branch does not sit right, it just drops creating a unleveled look.
This tree is very heavy, extremely hard to unassembled. Forget getting it into a storage bag! I was exhausted. 😒