"Really good"

Really good.
Super helpful with excellent prices.
Will definitely use again 👍👍👍

"Telephone to excellent HUMAN help"

Telephone reception was exceptionally professional knowledgeable helpful and friendly.

"Customer service lacking"

Good product which gave me about 7 years of regular use, but UK customer service is sadly lacking. I reached out for some help in getting in touch with someone independent who might be able to help fix my broken machine and they couldn't have been less helpful. I understand they don't service the machines themselves, but would have been nice to have been pointed in the right direction instead of just being dismissed.

Too much good choice out there these days to consider buying a new one.

"Concept2print Mr.Malik is very nice guy…"

Concept2print Mr.Malik is very nice guy , he will advise you on the cost of printing quality and prices, Prices are reasonable. Shop is very morden.nice a clean environment. I will happy to print with him.

"God bless Concept2"

We bought a rower from Amazon who were awful

Many parts were missing

Conceot2 stepped in and sorted our problem brilliantly

Thanks to the lovely Ella and Concept2

A model of great service

"Outstanding Customer Service. Could not be more helpful and understanding!!A*+"

Having just re-discovered my Concept2 Model D with PM3, I found that when I recently changed my iPhone the update on the ERGDATA app meant that it would no longer work with my PM3. Contacted Monique who managed by magic to come up with a second hand PM5. So now not only do I still have the most wonderful rowing machine available, but through Monique's help am right up to date. As someone who likes to be able to quantify my efforts this is going to make a huge difference and the inspiration to persevere with my fitness efforts. Monique made several calls to me to ensure that this happened and should be highly commended for her outstanding customer service.

"Great kit and great service"

I have had my Concept2 Model D (RowErg) for 15 years. It’s been brilliant, and nothing has ever broken, but I recently decided to give it a service and some new parts.

I ordered them direct from the website (literally every single nut or bolt is available individually, and clearly labelled on parts diagrams) but later realised I’d missed one item and went back to order it about an hour later.

I emailed C2 to say they could put it all in one parcel, but was told they had been so efficient it was already in the mail. However, as I couldn’t have known that, they refunded the postage on my second order!

Loads of credit to Concept2 for making a great bit of kit, for Concept2 and especially Monique for the great customer service!

"Brilliant customer service/support"

This is the second time I have had impeccable customer support from this company and in particular from Jonny. The first time was to sort out a PM5 monitor I was unable to update the firmware onto and this time, he not only worked out which bolts I would need to purchase, Concept2 actually supplied the items free of charge and now the SkiErg is usable again. Thank you so much👏

"Fabulous company"

Fabulous company - they helped us with use of their Ergo's for a charity event at our Company - Jonny at Concept 2 was super helpful and helped us along the way. All the machines were in perfect condition and very easy to set up.

"Amazing service"

Amazing service! Fast reply, very helpful. Monique is a superstar, because of people like you the world is a better place.
I can highly recommend your services and machines to everyone!
Thank you !