"Amazing service from start to finish"

I contacted concept and spoke to a lady called Monique and she was amazing from start to finish.

She took my enquiry seriously with the highest standard of professionalism.

Very please with the customer service I received!

"All good"

All good in the end - problems with getting delivery but resolved helpfully after some hassle. Can't comment on the product since I don't have it yet but have always been happy using them.

"Skierg purchase"

Purchased a Skierg from a 3rd party retailer. As C2 are the ones that fulfil the order I contacted them by email and phone to see when the item may be delivered. Email support was very good, having had a not so great experience on the phone with a chap who couldn't seem less bothered about helping me if he tried.

Delivery took ten days from order, the courier firm Arrow XL were very good and the item arrived just fine.

Four stars due to the experience with phone support and email/text communications regarding delivery which could have been better (No email to say it had been despatched, first I heard the day after was from the courier company although this may have been due to not ordering direct from them).

Overall a positive experience.

"Amazing Customer Service"

I'm just about to embark upon a one million metre rowing challenge for charity in memory of my late father, the final 2000 metres being rowed on the pitch at Rodney Parade (thank you Dragons RFC) in October 2023. Unfortunately my PM4 monitor has given up the ghost and Concept2 rapidly sorted me out with a replacement PM5, plus sent me a Concept2 rowing cap, which is fabulous quality. Amazing customer service. I'm all set up, including using the Concept2 ErgData app, and all ready to go. Thank you Concept2.

"Excellent product and customer support"

I have owned my Concept 2 rower from new for about 12 years now. It is great exercise machine and in my view the best you can buy.
I recently had a problem with the monitor but this was quickly and efficiently dealt with by their customer care department. It was so refreshing to deal with a company with such excellent support. All the staff are very friendly and eager to help. Monique was particularly knowledgeable and helpful.

"I sincerely regret purchasing this from…"

I sincerely regret purchasing this from concept 2. I thought buying through the manufacturer would be the quickest way. I should have bought it through Argos or Amazon for the same price and had it the same day. Terribly slow and the delivery company is poor. No slots for a week and then they can deliver from 630 and 5 and you have to be in. Very unimpressed.

"Concept2 are a massively frustrating…"

Concept2 are a massively frustrating company.
I've dealt with them on many occasions, so feel more than qualified to comment.
As many will know, they are an American company. They manufacture superb exercise equipment and parts/accessories for that equipment.
So far, so good.
The problem is that a lot of the UK staff are very "casual" and disorganised in their approach and you have to persist doggedly on some occasions to get the result that should come instantly. You get the impression that the UK arm of the company are remote enough to avoid being effectively managed.
I could say more, but I'm not going to. Let's just say that some of their expensive parts are available new for far less than from C2, if you know where to look.
They are sometimes less than helpful and sometimes have a surprisingly poor knowledge of their products and other issues you'd expect them to be on top of.
There's an exception to this, a lady called Monique is a credit to the company.
So in short, fantastic equipment, but good luck dealing with the UK staff.

"The rower is gym standard"

The rower is gym standard
Fully recommend it

"The Bike Is Hard to Construct"

I bought a bike and it really doesn’t make it clear that it takes a lot of work assembling it and VERY poor instructions.

I reserve judgment on the product itself, but I can’t see why on earth it can’t be delivered fully assembled. I have a Peloton too and that was so much easier to install.

"I purchased a rowerg during lockdown"

I purchased a rowerg during lockdown
I waited a long time for it.

After it has arrived I questioned with concept 2 about the iPad mount everyone seemed to be raving about.

Turned out I ordered mine a week or two before they had decided to give them for free.

There was no discount code or here have a free one for you unfortunate purchase timing. Instead they told me where to buy it and then the conversation went dead. Needless to say I’m jealous of anyone who gets one for free. Feeling robbed.