"Great machine"

Great machine, quick delivery. Thank you!

"Excellent company"

Just received my new concept 2 after a long wait due to Covid-19. They have been brilliant with their new stock updates and faultless with their service. I just hope people wait and don’t buy erg’s at an inflated price on gumtree!

"Concept2 Model E rowing machine is fantastic!"

We recently purchased a Concept2 Model E rowing machine. I have to say, it is incredible. Since our country is on lockdown, we couldn't go to the gym. This rowing machine is fantastic. I highly recommend it.

"Bad Delivery Service"

UPDATE: Jake has sorted out the issue and now a happy customer. Thank you


Ordered the bike via Argos. Concept 2 arranged the delivery through Tuffnells which was a big mistake.

The driver refused to carry the bike up to the address on the order and insisted he would leave it in the hallway unless he didn't get help. My partner who has a broken toe was then forced to assist the lazy driver to carry the bike with him. Now if we were receiving a discount to carry our own parcel then I would understand but this service is terrible, all concept 2 machines should be a 2 man delivery.

Arrow Global was better at delivering our Concept 2 rower even though they have terrible reviews.

Advice: If Concept 2 arrange delivery with Tuffnells for your purchase then ask them to pay you for it as you'll be doing Tuffnells job.

"Excellent service and support"

Ordered a new monitor at the weekend and delivered quicker than expected, great service as usual. Also asked some questions about the storage and usage of the monitor that were answered quickly by the Concept2 support team. Excellent service and support as usual.

"Delivery failed."

I bought the Model D rowing machine based on many 5-star online reviews. I bought directly from Concept2. The very heavy (31kgs) package was delivered by Tuffnells who are a disaster and the worst courier service I have ever encountered. I saw the delivery driver arrive and expected him to bring the package up the communal open stairway to my second floor flat (already knowing that Tuffnells are not insured for their drivers to actually enter my property). He dumped the package onto the hard concrete floor at the entrance to the block. This burst open the package and broke up much of the expanded polystyrene surrounding the rower. The driver was suposed to get my signature for the goods which have a value of £872 but there was no delivery note and the tracking website showed that he had signed for the parcel himself (which is illegal). I could not take the parcel upstairs and my two neighbours (who are 82 and 91 years old and in poor health) could not assist. As I have not signed for the parcel it is still the property of Concept2 and in the care of the courier company Tuffnells. In signing for it the driver has in effect stolen the parcel.

I have now seen CCTV footage from two different cameras. The picture quality is good enough to show that the driver had already removed the delivery note from the plastic envelope on the oustside of the package so clearly had no intention of knocking on my door. The footage shows him literally throwing the package from shoulder height onto the hard floor and then running to his vehicle and driving off very quickly. This footage and order and delivery details have now been passed on to Lewisham Police Station since the package has disappeared overnight.

Concept2 should change the way it packs high-value heavy items (the cardboard box is very flimsy) and also find a more responsible courier to make its deliveries. I have been in contact with both Concept2 and Tuffnells but no action has yet been taken.

"Quality product and good aftersale care."

Bought a new indoor rower from them and it was delivered promptly.
It was slightly damaged on receipt and was replaced immediately.

"Great equipment"

Great equipment. Ordering and delivery was easy & quick.

"5 star quality product, 5 star customer service"

Bought my Concept2 model D indoor rower 5 years ago. With time the chain needed replacing, and some of the varnish came off etc. A quick email to customer services, and promptly received the required parts with detailed instructions (usually without a charge, even after 4 years!). The quality of the rower is exceptional and it has been a joy every time I have used it. I wish more companies would put such effort into perfecting their service!