"Great service, great product"

I echo so many reviews on this page.

I placed my name on the Concept2 waiting list for a RowERG and as they promised, I received a weekly update telling me how the waiting list was moving. Once I was top of the list, my link to buy was sent across and it was as simple as any other online transaction. Communication from C2 and their delivery partner (ArrowXL) was excellent and the device was delivered 30 minutes after they called to say they're 30 minutes away.

When I ripped the box open (as you do), I found a very easy to use diagram, 8 Torx bolts, and a driver for them. Only criticism I'd make here is I'd like a spare sachet of locktite, as when you're a bit dribbley and excited, you may put things together upside down and strip the locktite off the screws.

Now on to the machine itself. It's pro equipment, which means a bigger footprint. It's also better calibrated than my old rower, meaning that I'm doing nearer 5km than the 9km I thought I was regularly doing, so in that respect it's set me back a little, but it's a great machine and feels solid. The biggest struggle I have is finding the right drag factor to consistently hit slower stroke rates, but I'm two days in to ownership, so I'm sure I'll find a Shane Farmer video or two that sorts me out.

Thank you for being what you say you'll be. It's easy to see why you've been the market leader for 30+ years.

"Fantastic piece of equipment"

Fantastic piece of equipment.

Ordering was easy and it was delivered on time.

Glad I got the stand! Much easier than fixing to the wall for someone who can't DIY.

"Great bit of kit, good customer service. Highly recommended"

Ordered a BikeErg in early November, knowing there would be a considerable wait. But wanted to buy at the proper price from Concept2, rather than pay an excessive amount to a sleazy scalper on an internet auction site.

Received email each week keeping me informed of my progress up the waiting list. When time came I was sent a private link to make the purchase. Concept did not take funds until the BikeErg was dispatched, unlike some other suppliers who take payment at time of pre-order. The accessories I purchased (toe clips and water bottle holder) were very reasonably proiced.
Delivery by Arrow XL worked very well.

The BikeErg itself is an absolutely excellent bit of kit. Easy enough to complete assembly; and, set up the logbook and the ErgData app. Gives a good workout, and feels sturdy and safe. Really pleased with purchase.

One of the accessories I ordered arrived broken, Concept2 replaced without fuss and it arrived within a couple of days.

Great bit of kit, good customer service. I would highly recommend.

"Delighted with my purchase"

Late review: Ordered Model D indoor rower last year. Was put on a waiting list for about 3 months, which I had no problem with. Received weekly updates on the status and eventually, a private link to make the purchase. The order arrived pretty quickly after it was placed. The wait was well worth it!

"Amazing Rower"

Would highly recommend the Concept 2 Model D Rower. Not only do you get the rower but you can sign up to challenges online and download all your data to an online logbook via your app and the computer monitor on your rower. Concept 2 also send you daily workouts to your email. It’s an easy rower to store (you can split it in half easily) and a fantastic workout!

"Excellent Company"

Highly sort after gym equipment. Company staff are very helpful and delivery and invoicing excellent

"Quality products, outstanding service"

I ordered a BikeErg back in Sept 2020 but due to Covid lockdowns affecting production and exceptional demands my only option was to join a waiting list, which I had no problem in doing as I had fully expected delays. I received an email every week updating my status on the list and then earlier this month I hit the top of the list and I could place my order. I was emailed a private link to the shop and placed my order. Due to the pandemic the delivery was also a little longer than expected but no money was charged to my credit card until the product was actually dispatched. It arrived today (27Jan) and I was immediately impressed by how well the product was packed. As I unpacked the contents I could easily tell the construction was of a high quality. Even the fixings and provided tools were very good quality.

Assembly was really simple, I managed it in a space only slightly bigger than the assembled bike itself.

Connecting to my pc (I used an ANT dongle), the online log book, my phone, strava and zwift was also very simple and in no time at all I was on my first exercise routine.

I am absolutely delighted with my BikeErg and would have no problem recommending Concept2 and their products to anyone. The delivery company they used, ArrowXL, were also superb.

"Great company and products"

Great company to deal with and excellent product.
Was looking to buying a rower back in sept 2020. Due to events of 2020 my option was to join a concept2 waiting list. I was told how many weeks it would be and I would be sent a personal link when rowing machine was available. No money was taken when I was added to waiting list. Each week I was sent a status update by concept2 and early December I was provided the personal link to purchase item. Delivery was smooth and on time and product is excellent. Really great people to deal with.

"Brilliant rower"

The Concept 2 is hands down the best piece of cardio equipment. Fantastic build quality, full body workout, easy to split in half for storage. Lots of support from Concept 2 on their website. I use mine along with kettlebells at home and I am improving my fitness daily. Just buy one, you will not be dissapointed.

"Excellent Piece of Kit - All major gyms have these"

The Concept 2 Rower is what most professional rowers use for training off water, and the only rower that you will find in any decent gym. Provides an excellent all body workout and is low impact compared to say jogging. A brilliant piece of kit, well built and will last for years.