"Well I am happy to say that Sprretail…"

Well I am happy to say that Spreetail responded to my post on Trustpilot. Their customer service person Ms Nebraska ( my name for her )
Listened to my issue and very quickly offered me a financial condolence package. I accepted and graciously thanked them as they explained they had seen nothing until published on Trustpilot

"Should be zero stars"

Should be zero stars. Ordered a bike rack for my car. After 2weeks of waiting I find out (from fed ex) it had multiple addresses on it. Why? Because it was used and returned. Received a package finally that was more tape then box. I knew I was scammed right then. Open the “tape ball” to find half the parts of witch half of those where broke or damaged, no hardware at all, no instructions…..butt it did have the Amazon return slip from the last purchaser. Only way to contact is on there stupid chat online. Was given a return label and was told it was my responsibility to repackage and take to fed ex. Why is this my responsibility??? Still waiting on refund. I’ll probably have to dispute it with my bank.
Order #6106c70b1eb479dff135efef

"Avoid Spreetail in the marketplace"

The pictures say it all. Ravesports towable used for a total of less than 6 hours. Twice behind a jet ski, and the third behind a boat (Malibu). Seam broke loose on both corners. Basically trash after using 3x. Spreetail refused to replace or refund.

"I’ve had some bad experiences online…"

I’ve had some bad experiences online but this vendor takes the cake. I needed to return an item, so they sent me a return label. They received an item but never refunded the money. Chatted with them and they agreed to refund. I have an email that says they will send the money. Never did get the refund. Had do dispute the amount through PayPal. Somehow I lost the PayPal dispute, so no refund. They stole hundreds from me.

"Don't buy from this company- will never ship!!"

I see they have a lot of issues with shipping packages. I ordered a hot tub and they never actually shipped it out. Just input a tracking number so Amazon shows it "shipped"- but they do not hand it over to Fed Ex. They will give you automated responses for a couple of days. Then after that they "will send you a replacement" that will also never ship. I wrote a review on Amazon of their company- but they marked it as FedEx's fault- even though they never actually handed it to FedEx. There's tons of people with the same issue- so it's Spreetail's horrible company. Currently waiting for my refund from Amazon. Please do not purchase anything from this company. It is a huge scam and they will try harder to keep your money than to just send you the item you ordered.

In regards to their reply, no- the package from Amazon still says the same thing! It was not delivered and I got my refund from Amazon.

"If I could give 0 stars!"

If I could give 0 stars, I would! I ordered a pool through spreetail, on Walmart. huge mistake. I’m always good about reading policies and whatever and I swear, there was nothing said about a 30 days return window until after the fact when I went to return!

It has only been a little over 30 days & I have got nothing but the run around with this company! the pool I ordered is completely untouched. haven’t even been set up for my child to us this summer. & they still will not take it back. $360 dollars & they have the nerve to tell me to resell, keep till next year or DONATE! NO! I want a pool for my child next year but don’t want to keep it and have something be wrong with it then be out almost $400! this is ridiculous!! there should be exceptions, especially for unopened items!

"Purchased pool from Amazon with this…"

Purchased pool from Amazon with this company. Issued a tracking number that didn't work and never shipped item. Tried to contact seller but only got what seemed to be automated responses and no actual help at all. Missed delivery date with no contact. Had to take day off from work to sign for something that was never shipped. They take your money and lie to you. Stay away from this company!

"I bought a canopy from Target June 13"

I bought a canopy from Target June 13. Apparently Spreetail is the company that partnering with Target on this item. I've never received the package. I called Target three times and they finally, after a month said they would cancel the order and resend it. VM Express finally sent me a new one a month later. It took a while but I have it.

"Worst customer service I ever…"

Worst customer service I ever experienced. They will give you the run around and lie to you. Do your self a favor and don't waste your time or money.

"Situation resolved"

After lengthy communication with Spreetail and Target everyone did finally agreed to resolve the issue. They did so above and beyond my satisfaction.