"Zero if possible"

Zero if possible! I ordered a J-A jacuzzi for $500+ for my birthday as I was traveling for business. It sat in the box for weeks until 9/28 when I was able to install. Instantly leaked I got the cowardly response it's over 30 days.... Please 3 days over 30 only because I was out of town! Stop selling junk and you wouldn't have to play these games!

"Where is my refund for my return?"

Ordered an item over a month ago, and returned it a couple weeks ago due to a leak in the hot tub. They claim that they received something different. I've been waiting for my refund and it still hasn't came. My order number is 114-7511201-3074612.

"Spreetail, LLC refuses to accept responsibility"

Update:
Following my initial review, I wanted to inform you that I have received a resolution to the matter. Subsequent to posting my review, and after having returned the unused product in its original packaging, I am pleased to report that I have been granted a refund equivalent to the purchase price. I extend my gratitude to Speertail and Trustpilot for their involvement in resolving this issue promptly and to my satisfaction. Your assistance has been greatly appreciated.

Original Review:
I requested refund of my payment due to the absence of accurate and comprehensive product information on both the website and the packaging. Spreetail, LLC refuses to accept responsibility, and to pay for the Return shipping. I have asked the sites I work with (Overstock.com, Amazon.com, etc.) to remove contents / items provided by this seller from my future product searches.

"Avoid !!"

Avoid !!! Really bad experience !!
I am not able to return my order with them !!

"Con Artist Retail Site"

If I could give them a negative I would. I paid $674 for a Polaris pool vacuum that worked for TWO months and died. It’s completely dead. When I contacted this sham company they said too bad for me my 30 day window was up. DO NOT buy anything from them. They should be shut down. I contacted the BBB and I urge others to do the same.

"Received an item addressed to my…"

Received an item addressed to my address in my mother’s name. We never ordered this item and when I contacted the company to inquire why it was sent, I was given instructions to put in a fraud claim on my credit card. As I said over and over, we were not charged. This item just showed up, on a Sunday, from FedEx. A baby pool for infants 1-3 addressed to a 75 year old woman with a traumatic brain injury. Unfortunately, this company seems to not understand and appears to not have any records on items they ship out.

"Zero Stars - AVOID"

Spreetail is an unbelievably pathetic seller. I ordered a birthday gift through Walmart.ca that was fulfilled (unknowingly to me) by Spreetail. I then received a completely different item.

After being directed to Spreetail by Walmart support. I ended up in a circular email exchange with what I can only assume was either poorly trained AI or a human that should be immediately fired.

Spreetail just kept telling me that they had shipped the correct item and that I must have mistakenly ordered something completely different (despite my Walmart PO). This went around in circles endlessly; "No I didn't order that", "our system says you did", "but I didn't see the PO?", "are you sure?", "yes I am", "can you confirm its the wrong item?", "yes I can", "our records show it's the item you ordered"... and around we went until I had to get get a drink to help rid myself of the memory of this experience.

All I wanted was for them to pick up the wrong thing and send me the right thing. Apparently this (which is kinda their core business) is too much for Spreetail.

Pathetic. Stay away and order somewhere else if you get any whiff that your order is moving via this company. Now I don't have the gift for the birthday and have been left depressed by the notion that a contributor to our economy could fail this miserably at their raison d'etre.

EDITED: Case and point... See response below. Back to the beginning, again. Unbelievable.

"Avoid at all costs !"

Dreadful company. Please do not use. If I could I would have given zero stars. They have charged me for my order. Failed to deliver it, lied and said I wasn’t in and then ask me to fill in a returns form even though I never received it. AVOID at all costs.

"I don’t even want to give a star"

I don’t even want to give a star! If I would have known I would have to pay for my return I would have never bought 3 more 200.00 stools from them!!!!! Now I’m stuck with 2 other stools that they will not pay for shipping back which is the same price as purchasing price! I have never had this problem before with any Amazon purchases. The stools in pictures matched my house in person not so much! DO NOT PURCHASE FROM THEM UNLESS YOU KNOW FOR SURE THATS WHAT YOU WANT!

"Will never order via Spreetail again"

I ordered through Amazon UK. Spreetail delivered the wrong items, which I had to return at my own cost. Through Amazon I recieved a refund for the items, but have had a wearying and time consuming experience trying to get a refund of the return postage of two large boxes. They kept asking for more and more details: puurchase invoices for items, postage and tracking numbers. All these were supplied as requested. After a month of getting absolutely nowhere despite their continued assurance they were doing their best to help, I received an email staing that theycould not help as they are based in USA and I was in the UK!! If they had bothered to read all the documents I sent, they should have realised at the outset that UK and Great Britain were the other side of the 'Pond' in Europe.
I shall not ever deal with this company again. Zero marks for Brette Thome, CEO