"Incomplete Order with No Response, Poor Service"

I ordered a Tello drone package with three batteries, a charger, Tello drone, GameSir controller and bag on 11/26/2018. I asked by email and phone for delivery estimates, with one response that they were waiting for the controller. I finally received shipment 12/19/2018, short two batteries with a note that the backordered batteries would be shipped in one week. I have not received the batteries and no response from multiple phone and email requests for update. Drone-World prices are no brgain, Shop Elsewhere!

"Purchased an item on sale - refunded"

Purchased an item on sale. They didn't want to honor the sale price and after 2 weeks refunded my purchase after the item I wanted went off sale with all other retailers as well. Do not buy, not honorable.

"Drone World bad experience and delay"

i purchase the mavic
2 pro with the maxx mod kit on 12/26/2018(order#48201)
to find out that the extended range remote is extra and if you pick out the mavic 2 pro you will paid $250 extra from advertisement in website.drone world needs to be clear with package deals and not make it seem that you will get everything in package.I have call them and email them numerous time since 1/4/19 and no thor super charger no iPad holder and no email or call.
my last email from drone world was on 1/11/19 saying that they will mail it to me in a week and here we are 1/31/19 NOTHING.....
I will not be doing business with drone World again for lack of communication and what it appears to me as false advertising.

"DRONE WORLD - SERVICE IS NON-EXISTANT once they get your money!"

Drone World seems to be a "fly-by-night" company. They do not have a sales and/or service department. I had initially enquired about getting some mavic platinum batteries with a thor charger. The line was busy and I could only reach drone world via their online form. The rep or bot that replied stated I just needed to indicate the need for the platinum battery at time of purchase. They were obviously busy beyond their capacity due the holiday so I placed my order and tried for days to reach them. No luck! I did however, start getting automated information as to the processing of my order and tracking detail-sure enough they shipped the wrong product! It took another wait to even hear back from them regarding my complaint. They assured me they would make things right as long as I did not open the batteries - which I did not because I do not want batteries that do not match my drone! Eventually I heard from Drone World on 11.01.2019 and replied immediately assuring them that I had not opened the batteries - that was it! I have since sent 2-3 additional emails and called getting no where. This is unacceptable and I believe I should just return the whole $300+ order as this is asinine and completely unacceptable service. I will give Drone World until 25.JAN.2019 to contact me before I take steps to have the entire order returned at their cost and file a chargeback with my financial institution. WORST COMPANY EVER!!!

"Great product"

Great produce, improved operations and quality of video.

"They corrected their recent mistakes. Easy 5 stars"

My experience with drone world over the past month has not been ideal. However, I spoke with the operations manager recently and he explained why their shipments and response times have been lacking.

They treated me in a professional manner and understand people are frustrated right now. All I can say is trust this company, they proved they still deserve my business. After they fixed the issues I was having I have nothing but good things to say.

"CROOKS"

I also purchased some items through Drone World on 12-3-18. They charged my account but have not shipped the item. I then saw they canceled my order BUT had not refunded my money back. THEY WERE VERY QUICK TO TAKE MY MONEY, BUT HAVE NOT YET RETURNED MY MONEY!
C-R-O-O-K-S!!!!

"I had a very poor experience with Drone…"

I had a very poor experience with Drone World. I made a purchase for a 3-axis Gimbal for $549. At the time I made the purchase my bank account was charged. A week later I was contacted telling me that they could not sale the item at the price I paid and requested $200 more. This certainly is a case of false advertising. It is now 2 weeks later, Drone World still has my money, I have not received the product I ordered and paid for, and they still refuse to deliver it. I am incredibly upset. Please take your business to another vendor.

"BUYER BEWARE and DO NOT BUY FROM THEM."

Same deal took our money and haven't sent the Mavic Air with extras package. Order was placed on 12-21-18. No response. Trying to cancel the order and get a refund. SCAMMERS. DO NOT BUY FROM THESE GUYS..... I am going to contact DJI and see if they are even still a dealer and how?
Jason from IDAHO

I called DJI:
DJI 1 (818) 235-0789
DJI/Customer service. Call and complain. They are still listed as an authorized dealer.

They stated that I am the first to complain about Drone World. Everyone needs to make a call to them. I went to technical support and I am emailing the all of the emails (me trying to contact them) to: supportdji.com put the at symbol between support and dji. They dont allow email addresses in a post.
Call and complain

"Ordered $300 drone"

Ordered $300 drone. Never received the product. Worst customer service. Do NOT purchase anything from this company. Absolute garbage.