"Can't login to see my alert as it says…"

Can't login to see my alert as it says I need authentification which my husband just had to do and it is still not working

"Courteous, Professional Customer Service"

I was reminded today of just why I chose ID Force in late 2017. My past interactions with customer service have always been pleasant, and today I needed some clarification on a few of the coverage features of my plan and that of my wife’s, too. Wendy took my call, and she answered every question perfectly. Most importantly, I was impressed with her level of knowledge, professionalism, friendliness, courtesy, and patience.

"The credit scores are wrong"

The credit scores are wrong. My credit scores are in the high 700s. I have even been over 800.

"Not sure what is going on"

Not sure what is going on. New member - tried to get my wifes info put in, I paid for both of us... or at least at sign up I did. I input all my bank account info and it appears to have not taken... when I tried to input again, I got a red bar saying to call customer service but when I tried to click on the call button, it did not work? So I googled and got a CS number - called and was on hold for over 10 minutes... at work so I had to go. Will try to figure this out after work. If I cannot get any satisfactory results, I will cancel tomorrow.

"The format was much easier when you…"

The format was much easier when you could scroll down through all of your accounts. Being able to see everything at a glance and with much less aggravation. It may cause me to cancel my account and seek something more like you had before.

"I am an older person and have trouble…"

I am an older person and have trouble doing any thing on the computer and the IRS gave away all my personal information on October 17 2017 and notified me that I should get in touch with you to set fraud alerts. I could not do it on the computer and your wonderful employee Meredith has just spent well over an hour slowly and carefully walking me through the process to a point that an authorization person has to help me finish so that I can get the fraud alerts, if and when someone, attempts to use the information the gov. gave out. Meredith was the most caring, patience person I have ever talked to. Thank you for having her on your team.

"I appreciate the reporting ."

I appreciate the reporting .

"New website page"

The website update and changes are not working out for me so well. Credit score does not display, always loading, even if it's the same until the next refresh. The whole page is not well thought of nor easy to check certain items. I'm just not liking it at all. I liked the previous site better, to be honest.

"IdentityForce Web Site needs improving"

The user interface of IdentityForce is limited. I hope the technology IdentityForce uses to monitor customers' identity is better than the company's web site!

"I do not understand why my passwords…"

I do not understand why my passwords are needed for my bank Accounts