"Credit Scores not Current"

The website still shows my credit scores from 2016. Since I am currently paying for this service, my credit scores should be updated frequently.

"Meredith is Awesome!"

We just subscribed to Identity Force and I had a problem registering so I called Member Services. I spoke with Meredith, who I must say was the best support person I have EVER spoken to in my life! She was easy to understand, gave clear precise instructions and had a very pleasant helpful attitude while doing so. She was able to assist me in correcting the problem and stayed on the phone with me until I was able to get onto my Dashboard. Kudos to Identity Force for hiring Meredith. She is a great representative for your company.

"I have just had an outstanding…"

I have just had an outstanding experience in receiving the guidance and help that I needed to join your service. The person who helped me could not have been more helpful, caring or considerate...I'm 80 years old and have joined many things in my life, but never have I encountered someone who was more knowable and considerate that this woman. As I told her, and will tell anybody who reads...she is my new BBF. Thank you Jerry J. Britt.

"Cant open the inquiries."

Cant open the inquiries.

"can't even get a credit score??????"

can't even get a credit score??????? bad!!!!!!!!!

"New Dashboard is a joke"

I tried to renew my freeze on credit file. However, the alert email I received has instructions that I can't do at all. I can perform the duty easily on the old dashboard.
Now I can't put the freeze on credit file. very frustration!!!

"Thank You Team for watching over …me"

Thank You Team for watching over me :)

"I am UNABLE to review my alerts with…"

I am UNABLE to review my alerts with your new system!!!!!!!!!!

"I pointed out that you had issues with…"

I pointed out that you had issues with the link to your downloadable software for PC's. I then let you know that I was able to get a copy from another computer and it ran correctly. I then received a message, not thanking me for helping you troubleshoot your new system, but asking how I was able to install another copy since I only get one for each subscription. My wife and I pay $400 per year for your service, and I was installing the second license. For that kind of money your service should work, and you should treat your customers better and not send insulting comments. I will have to evaluate whether to keep your service or not, especially how you treat your customers.

"It's when problems rise that you can truly judge that kind of service."

Today, I received a mail from a Bank with a Credit Card in it. Problem: mail was partially open, and on the envelope, you could see my name "stamped" buy pressure with my name on the stamp, like if it was carbon paper. But, Inside I found a random pre-approval no name card. So far, everything point to the scenario of someone opened a account using my name and stole the card from the envelope to replace it by a random one. After, explained that to on the phone to IdentityForce member support, the suport member answer was sort of "oh, we don't cover that"quite rudely. No advice, nothing. As much I know, to open a bank account, you must prove your ID... Is that not in their range? Or at least telling me what action I should/could take.
Then, so far, bad experience: I'm pretty disapointed.