"Wait was long, but excellent customer service at the end"

Although the wait for customer service was long, they did call back with the call back feature (which usually doesn't work with other companies from my past experience). I spoke with Holly and she was able to answer all of my questions thoroughly and she was very pleasant.

"Prompt response to my concerns"

After having posted that I was unable to enter information on banks and credit cards, I had both a written response and a call from a representative who suggested that I needed to change my browser settings. I tried this and was able to enter the information quickly and with no problems.
I was pleased and impressed with the prompt attention my initial concerns were addressed. The site is now working great.

"Holly was very helpful"

Holly was very helpful, answered all my questions.

"I have had a great experience working …"

I have had a great experience working with Wendy in setting up my account. Everything was very simple and complete. She was totally helpful throughout the complete process.

"I researched several companies before …"

I researched several companies before choosing Identity Force.

I didn't finish putting in any of investment companies and other banks
before having to move on. I hope all will be ok.

"I am giving four stars for the easy to …"

I am giving four stars for the easy to understand, logical, and trouble-free yet thorough way ID Force works and the way the information to be monitored can be entered, checked and changed. ID Force sends understandable alerts and recommendations but does not intrude or become annoying. I feel protected with ID Force. Now that Equifax has been hacked, I am recommending ID Force to my friends.

"I just joined. So far service terrible. I need help and can't get"

I just joined on line. I cannot activate monitoring if cards and accounts. Have been in their phone que all day with no call back. Also no reply to email. Busy as they are I am worried I made a mistake after experiencing such terrible customer service. Will cancel if not rectified soon.

"So far o good but.."

So far o good but... when i try and activate "delete now" it says i activated it but the page shows it as not activated and how do I know I really put a credit freeze on? How do I tell it actually happened?

"My attendant Holly was very helpful and …"

My attendant Holly was very helpful and knowledgeable

"Slow, clunky and unable to cancel account."

Slow, clunky and unable to cancel account.

Has not been a great experience and as other reviewers have noted, there is no area on the site that allows you to CANCEL your account. Switching to another service today.