"Agent can't view my screen."

Customer service agent was knowledgeable and helpful. But was not able to view my screen. I am not sure if that is a good thing or not. It would. Be easier explain if he could view my screen

"Great price for services covered"

I had questions regarding some of the features and coverage, and Wendy from IF was able to quickly clarify. Great customer service and feedback.
I had originally been dissatisfied with getting some clarification of fully activating my acct, and Wendy cleared this issue up for me.

"New client / Great service"

New client. So far so good. Site is easy to use, price is fair and customer service has been outstanding. Highly recommend.

"No credit union of america in the Financial Transaction Monitoring"

Why is credit union of america not available on financial transaction monitoring? all that came up was credit union of america investments... this is the whole reason i signed up for identityforce! guess i'll try lifelock..

"This is difficult to complete on a …"

This is difficult to complete on a phone; but, much easier on a PC. Appears to be a very worthwhile service.

"One Annoying Aspect Comes With All the Good Things..."

I do think your service is excellent in the short time (one week) I've had it, but getting an alert when I pay my CC bill is ridiculous and I cannot see how to change it as preferences only talk about withdrawals and transfers, so since i put most all of my purchases on a single card, it appears I will get an unnecessary notification at least once a month.

"Ultimately helpful"

I've had some frustrations in setting up my account satisfactorily, but my one call to tech support gave me a quick solution.

"Overall a positive feeling for Identity Force....."

Overall my experience with Identity Force has been positive. However, alerts have popped up at in opportune times of the day and days of the week and they have caused me a bit of anxiety. My anxiety has grown into high anxiety until I've had a chance to speak with a representative of Identity Force which is usually only M - F, 7-7 am-pm EST. The end result has been some very anxious weekends.

When I have been able to speak with a Identity Force representative, the anxiety level goes down substantially. The print, 24 - 7 coverage would make for many more satisfied customers.

"service person was very patient as I …"

service person was very patient as I explained my problem, and he quickly came up with resolution!

"Sought help regarding my account from …Holly"

Sought help regarding my account from Holly, on the telephone. She was extremely polite and very helpful. I was able to make the change I needed to my account and have a question answered. She was very courteous and I appreciate that very much.