"WHAT A JOKE!!"

WHAT A JOKE!!! DO NOT USE THIS COMPANY!! They will not answer your calls, emails, or text messages. I have called 3 time to cancel, and no one will return my call or talk to me. I have wasted an hour today trying to talk with someone. I think the BBB should be aware of this company. Flex Pro took my money really quick but as soon as I try and cancel nothing!! is this company even real. I am sure I will get the same response as others.

"Luz provided excellent customer service…"

Luz provided excellent customer service and explanation to the error on my order! She was able to tell me about the issue and went over my future orders to ensure it did not happen again. I appreciated her assistance. FlexPro meals are great tasting meals and I highly recommend them!

"Luz is really on top of it"

Luz is really on top of it!

There was a small error with my order and she immediately took care of the issue during business hours. Very pleased with her service as this is the second time she’s assisted me promptly.

"Luz was quick to respond to my inquiry"

Luz was quick to respond to my inquiry. Making sure all was good. Ordering the meals was easy and the descriptions pretty straight forward. Great idea for those looking to save time on cooking for meal prep

"Customer Service and response time was…"

Customer Service and response time was commendable. Luz really went above and beyond.

"Terrible quality control"

I wanted this to be good, the food was tasty but they got the order incredibly wrong. They only packaged 6 out of the 10 meals correctly, the 4 of them were not meals we ordered. They even had it all correct on the packaging slip and still sent the wrong meals, terrible quality control.

Edit: Let's explain this company further, because it is crooked. The will immediately bill you for the next shipment even though our first shipment didn't arrive until Thursday. I cancelled it that Friday and they had already billed me for the next shipment. Research this company before buying, do not trust these trustpilot bot reviews, they have had a bad record going back to 2020 when the local news showed just how gross and unsanitary the food is. 0 stars if I could. They also do not have a phone line, my wife sat on hold for over 20 minutes only to be hung up on, they want to do everything through text and email, terrible product -- terrible customer service. Company should be shut down.

"I’m a new customer and Luz is excellent…"

I’m a new customer and Luz is excellent to work with. She’s very helpful and easy to work with. She has gone above and beyond to assist when needed.

"Terrible "

To start off absolutely terrible...we made our order which was a one time purchase order, to try out this brand. We received the food and I couldnt believe how salty the food was, it made both my husband and I sick. The first meal I opened was sour to taste and smell. It was awful. Mind you my husband does fitness shows and I am also into fitness and Im pregnant, we need healthy food... Not only did we throw over half the food away because gasses built up from the food going bad the the plastic film was bubbling up, but also my husband received a notification on his card saying he was charged 271.49 for another order! He never signed up for a subscription...customer service is terrible every time you call you are on hold for 30 minutes to an hour then the call drops....my husband and I will never order from here again....absolutely terrible...

"I was curious at this so i tried it "

I was curious at this so i tried it
the food is overly salty plus there looks like half is missing from the meal
the portions so small

"Company will no longer respond to text…"

Company will no longer respond to text messages, will not give me a number to contact a human being to discuss the issues with my orders. They have taken draws for orders but never fulfilled the orders. Requested my meals to be delivered by Wednesday and they show up around Friday. Have message through Facebook with no response text messages but no response. They continue to send the meals they want to send me rather than the meals that I requested. Tried to cancel my subscription and cannot contact anyone to cancel it.