"I just booked a flight with Ovago They…"

I just booked a flight with Ovago They charged my card and tried to put me on a differnt flight for more money This is a scam sight just like Foggy Fly they try to up sell on a published flight on on their website and it fake or to good to be true.. Scammers don't use this sight this is so frustrating

"Worth using Ovago!"

This is the second time I'm using them this year. I was happy with the web site experience, prices and notification emails. I made a birthday mistake this time since it was a new family member. Customer service was easy to reach and acted fast resolving the issue. Would use them more often.

"My agent Iris was extremely patient…"

My agent Iris was extremely patient with my complicated bookings that took most of the day! Mood was positive throughout. Very appreciated!

"I had booked a trip for 4 of us and I…"

I had booked a trip for 4 of us and I was concerned that the ticket status showed pending. 1 day after booking I spoke to a rep that tried to sell me additional upgrades which I was able to decline. They confirmed my ticket on the phone with the price I booked at and said the ticket should be processed shortly. 1 day later I get an email saying the prices have changed and they hope I understand. This is not acceptable, how can I be notified of a price change over a day after I booked and then be asked to pay higher or cancel.

"The representative was amazing"

The representative was amazing. Patient with me and my lack of experience in travel. He answered all of my questions. I felt he went above and beyond during our interaction.

"Meer made a difficult experience more…"

Meer made a difficult experience more easy I’m grateful for his ability to fix pretty much everything and email back in such a late hour totally grateful.

"Avoid !!!!!"

!!!!! This company is a scam. AVOID!!!!

They will quote you a lower price to get your business, then immediately increase the price in email asking if you want to confirm. Even if you DO NOT AGREE OR CONFIRM with the pricing, they will charge you the higher rate.

When you go to ask for a refund , even if you got the insurance, they will deny the request and put you through the ringer and be " we will investigate " promise liars until it's "too late".

***AVOID OVAGO AT ALL COSTS***

***UPDATE****

after HOURS of emails and phone calls I finally got a refund, but that's ONLY because I was persistent and a thorn in their side by calling out their shady practices. They get one more star , and thats the best They deserve.

"Not trustworthy"

When you book with them, they then inform you the flight is no longer available and charge an extra 2-300$. Waste of time.

"BAD CUSTOMER SERVICE!!!"

The request for a change of name for my E-ticket due to change of status. It has been requested since March and until now no one is helping me. My flight is on May 31st, and no one cares and I have been calling every single day for long hours just trying to get hold of anyone. End up talking to different agent every time and end up passing to someone else and can't give me an answer. Very bad customer service. My first time to book travel to an agent and will be the last. I'm on the phone for an hour while writing this and still no answer....someone help and assist me please!!!!!!!!!!!!!!!!!!!!!!!

"Superb customer support via chat"

I had great experiences working with some agents (Emma and Irma) from Ovago.

Due to some changes to my trip plans, I was able to make some changes to my existing bookings within the free 24-hour cancellation window. I received superb chat support specifically from Irma to resolve my requests in a timely manner. I will definitely go back to Ovago for future trip bookings.