"The absolute WORST customer service"

The absolute WORST customer service. Will never use them again. It's only about the money, not the customer or the tutors. Do not use!!!!

"I am writing to warn you about using…"

I am writing to warn you about using your cards in this website. I got a very expensive bill from them for something I didn’t even know what was it, and I tried to communicate with them they didn’t answer me.

"Nothing but scams and illegal activity"

In a year on this site, I have gotten nothing but scam inquiries. The algorithms are skewed to favor tutors who have been on the site for years, rather than by credentials or qualifications. I applied to over 100 posted requests without a single response. Yet I receive email inquiries each week which are scams. Not one legitimate request for help in a year, and I have seven years of tutoring experience with some of highest rates of success with ACT tutoring in the United States (based on actual numbers). The site is rigged, and filled with illegal activity.

"If there's a theme and common…"

If there's a theme and common denominator to the reviews, as is the case here, there's probably a problem.

I created a tutoring profile for Wyzant, which makes it abundantly clear that it is not an employer but a marketplace for tutors. I have worked as a well-rated and liked teacher for over 30 years and have worked successfully for three tutoring companies (F2F and online) over the past 20 years. Wyzant seemed to be a good tutoring company worth looking into. I should have come to Trustpilot before I made that assessment.

After I spent some time creating and posting a profile according to Wyzant's requirements, I was asked to rewrite my introduction in a follow up email to make the introduction read like a letter to a potential new client. I did.

A few days later, I received the note below, which was gobsmackingly strange. I have never had an experience anything like this. I am mystified by Wyzant's protocols and choices, including the choice to simple deactivate an account in their "tutoring marketplace' during the onboarding process and to then direct that applicant to a recondite reference to what reads like legal writing. That said, given the reviews of tutors and students who had invested far more time, energy, money, and trust than I have only to be deactivated or otherwise shafted and mistreated, I feel like someone was watching out for me on this one.

Do your due diligence, and look elsewhere.
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After reviewing your submission, we have determined that Wyzant is not a good fit for your tutoring services according to paragraph 18(a) of the Independent Tutor Agreement. As a result, we have deactivated your account.

"I spent over $800 on a tutor to help me…"

I spent over $800 on a tutor to help me with my Capstone portfolio. What a waste of time and money. I am so pissed off. I contacted her and told her I wanted at least half my money back. I failed my Capstone portfolio and had to do the whole thing over again. I should not only sue my tutor but Wyzant for hiring incompetent morons! I AM PISSED OFF!!!!!!

"Nice platform with online tools and qualified turors"

Nice platform with online tools where you can find tutors on almost any subject. First lesson is free if you don't find the right fit. Well qualified teachers are available at affordable rates. I would have given a 5 stars if their service fees were not that high. They charge service fees from both tutors and students.

"They block your account without any…"

They block your account without any reason.
Useless company

"Avoid at all costs"

This gig platform peddles tutors who teach you things, usually very decent and well-educated individuals. They charge a whopping 9% of all earnings from said tutors. Just another scam artist platform really. Their onboarding and tutoring backend is horrific. They take forever to approve you and act like they're doing you a favor by working for them. When it's entirely the other way around.

"Wyzant Tutors for AP SAT and MCAT"

I have utilized the wyzant platform for two of my children and it’s really hit or miss with tutors. To be honest, you should expect that most tutors will be all about the money and not care one iota about your child and their success. Many tutors have inflated rates at $200-$500 per hour and their experience doesn’t warrant those rates. The tutors blame Wyzant for their high rates because they claim Wyzant charges them for each lesson 25 per cent of the hourly rate in addition to the 9 per cent you get charged as a service fee. Again, all about the money. Tutors don’t check in with the student to see how they are coming along and succeeding when it’s outside of the lesson time. They don’t ask them how the exam went or what kind of score they got. Pure and simple. Most tutors don’t care about your child’s success at all. Don’t expect it.
Costumer service deflects all issues relating to tutors with “they’re not employees” and “it’s a free market” so we can’t tell them to care. But, if unsatisfied with the first lesson they do honor their claim and you’re not charged for it and they will help to get another tutor.
In summary, if you’re looking for a tutoring service that has a human side that cares about your child Wyzant is not it. If you’re looking for a tutor and company who doesn’t give a damn about the human side of business and functions only as a money oriented operation then you’ll be fine.
Bottom line: you can find a good tutor at Wyzant is you search hard but not sure you’ll find tutors that really care about the final results of their work.

"Exorbitant fees, cannot keep lessons"

The idea is good, and the website nicely designed. Tutors are, for the most part, very good. Mine is excellent. However, the overall service leaves something to be desired. First, 9% (charged for every single lesson) is an exorbitant fee, and at least half of that money should go to the teachers. In addition, reaching customer service is a nightmare, and communications downright poor, despite such high fees.
Last but not least, the most important issue for me is the inability to download my recordings. My paid lesson, with the agreement of the teacher should be kept permanently. Every other similar service does. Wyzant deletes after a measly 30 days, and otherwise I cannot keep it.