"Do not use"

Sent my test after arrival 4 days still not received my results. Payed but never received anything for it.Do not use as it’s a con. They take your money but do not provide the service with results. Still waiting !!!!!. Wonder which government minister is a partner as I had to use a registered company. Feeling like I have been robbed. Update after day 10 still no results from this Government recommended company. Covid con company getting profits on our money as we have no choice. Really recommend DO NOT USE. Day 11 still no result surprise maybe tomorrow.

"AVOID THIS COMPANY!!"

AVOID THIS COMPANY!!!
Very poor service. Express delivery was slower than Royal Mail 2nd class. My niece sent off the test at 8am on 23td December and still waiting for results on 25th December. We checked online and the sample hasn't arrived to the lab.

"Waste of money and time"

Calls are not answered...always refers to email. What's the point of the contact number? The service is problematic, delayed delivery, reference is deemed incorrect... no support at all!

"Still waiting, visit to family ruined"

I am so angry with this so-called government approved company. I arrived in the UK on Sunday 19th December to see my family after 2 years apart because of Covid. We took our swabs and sent them off on Sunday. The were delivered on Tuesday 21st December at 8am, but when I tried to check with the company they said the samples "only arrived in the lab at 10pm". So where were they for the 14 hours in between? So of course they replied to my email that we would have our results within 24 hours of the sample arriving in the lab. Well guess what? Still no results. We've been here for 4 days now, still in isolation because of these scammers. It's all about money. At this rate we will still be in isolation on Christmas day and will have to go home again without seeing anyone. I am disgusted.

"SCAM, needs to be reported for the government"

Receipt link not working
Express shipping not working
Phone not working
Delivery as a hidden extra cost, visible on the end of the booking.
Still no information at all about my test, what I ordered 4 days ago, choosing the "send immediately" option.

Merry Christmas:
Andras

"My day 2 test never arrived"

My day 2 test never arrived. I never received an update on my order. They have an answering machine that refers you to an email that they have not responded to. This company is seems like scam!!! Called 119 in the UK and they referred me to a website to submit a complaint.

"Bought a test 2 days ago paid for…"

Bought a test 2 days ago paid for special delivery but i didn't even received a email. They don't answer at phone or email

"False Advertise, time waster"

Price shown £19.99 when you click it is taking to pay 69.99 false advertise should be removed from gov list.

"Appalling service"

I paid for the 2 day test before 12 pm Friday and have still not received today on Tuesday morning. I paid for a fast delivery. I am waiting for PCR after traveling back from aboard and need to see my Grandmother. There have been no replies from emails and the telephone number does not work. Appalling service.

"Test not arrived"

Test not arrived. SCAM