iCandy

Retail Fashion and Lifestyle Goods
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504 reviews
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Customer Reviews about

iCandy

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Cameron Howe

5.00/5.00

"iCandy Peach Cerium"

Love my iCandy Peach Cerium! Amazing product from design and style to functionality and practicality. Would definitely recommend to anyone looking for a new pushchair, by far the best quality and looking out of all the other options.

16/01/2024

Maria Khan

5.00/5.00

"On time and very good quality thank you…"

On time and very good quality thank you icandy huge fan

14/01/2024

K Young

1.00/5.00

"Appalling customer service and safety of peach 7"

After about 6 months of light city use of the peach 7, the handlebar and chassis of my frame broke. It wouldn’t lock and kept collapsing while our baby was in it. Obviously a huge safety risk! Sent for repair, they claimed to have fixed it and after 30mins of use it did it again. Sent back again and the claimed nothing was wrong. The store received the chassis and after unloading the frame had the same fault the other side. Icandy then started refused to fix it. Thankfully the store we bought from is offering a full refund due to the disgraceful service from Icandy. Appalling customer service and no care for the safety of the children in them. AVOID AT ALL COSTS.

Icandy have tried to reach out but after 3 months without our pram since October I want to put it behind me and don’t want to engage. Nothing can be done. John Lewis have been phenomenal in helping and have now sorted a new pram for us with another leading brand since Icandy wouldn’t fix the broken one.

10/01/2024

Laura Smith

3.00/5.00

"Wheel shouldn’t have broke for the price the pram cost"

The replacement wheel worked fine and arrived quickly max what is disappointing is spending so much on a high end top of the range pram for it to need a wheel being replaced. If it was a puncture I could understand. Every spindle/spoke in the wheel completely snapped while I was at a Christmas market with my 6 month old in the pram.

10/01/2024

Miss n d

5.00/5.00

"Brilliant service not long to wait and…"

Brilliant service not long to wait and product so lovely no problems.
Genuine original product. Can't fault it.

09/01/2024

Satish Thorwe

5.00/5.00

"Excellent travel system"

Excellent travel system. Beautiful ergonomics and comfortable ride for the baby.

08/01/2024

Natalie

4.00/5.00

"It was easy to order"

It was easy to order
The quality of the product is really good because I needed it for my youngest child as I have a iCandy pushchair already and the car seat. So I needed the adapter.
The only downside is that I had to pay £4.99 for delivery.

08/01/2024

Jasmin B

5.00/5.00

"Excellent customer services"

Excellent customer services - especially Nichola. Thank you!

08/01/2024

J B

5.00/5.00

"Amazing"

We’ve got peach bundle 3 years ago. Absolutely amazing, very comfortable. Useful for both city and country lifestyle.

07/01/2024

customer

4.00/5.00

"It's a great buggy and robust"

It's a great buggy and robust. My baby is still just in the bassinet so we haven't used the seat yet. Looking forward to going off roading on 3 wheel mode when she's bigger!
The only thing we found that caused some issues was that it can be tricky to collapse / open up the frame when you're starting - it needs a bit of a knack. Also, when we first put it together, the written instructions that came with it weren't very good. For both issues, we found videos on YouTube that were really helpful but it would have been good if those resources were flagged by the company and the written instructions really should be better.

04/01/2024
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