"Bought sandals and they weren’t…"

Bought sandals and they weren’t anything like photos in website. Really poor. Colour, texture all wrong.

"Bought for the first time last week"

Bought for the first time last week, order arrived in 2 days and it’s great. Recommend 👍🏻

"Had to pay to return the items"

Had to pay to return the items. Terrible customer service throughout.

"Brilliant customer service"

As a newbie to surfing and this was my first wetsuit purchase, I was a bit nervous but Chris Rouse at Shore who was extremely helpful and took the time to talk me through my options and answer all my questions. Having opted for 2 suits I needed to return one and again the communications from Chris around this was brilliant making the return hassle free.

Shore’s customer service is superb and combined with really good pricing, I will certainly be using Shore for my future surf gear.

A big thanks to Chris and all at Shore

"Great customer service at its best!"

Hi, I have ordered from Shore numerous times but on this occasion I had a problem with delivery… my order did not arrive within the specific time, despite contacting the courier company twice who promised delivery both times… my order did not arrive! This was a present for my dad. Gutted that it missed my dads birthday I contacted the company Shore direct and I received brilliant customer service!! I had the pleasure of dealing with Ollie! What a great experience this was. This is customer service at its best!!! I received a very prompt response and Ollie was quick to resolve the issue. There was a mixed response between the courier company so whilst it was looked into Ollie kindly dispatched another order out to me by DPD and it was with me by the next day! Superb service! Lovely company to deal with, friendly, helpful & prompt in their response. Highly recommended! Thanks so much Ollie for all your help and for resolving the issues with my order. Great customer service!! Thanks again! 👍

"I shopped online with shore last year…"

I shopped online with shore last year and had to return an item that was faulty still under warranty almost a year later. Their customer service in helping me find a suitable replacement, delivery which was exceptionally fast was excellent. I called a few times to check things and staff in particular chris were excellent. Highly recommend this company

"Really great family run company"

Really great family run company, excellent experience again. Many thanks.

"Outstanding customer support"

Outstanding customer support. Telephone was answered promptly. A very helpful and trustworthy team of people work here. Delivery of my wavsport scooter was perfect. It was packed to perfection. This was my third kayak from this company and I will be back for more.
Thank you shore . Co .uk
AA⭐️

"Outstanding customer service"

Outstanding customer service from Sam. I have never purchased a wet suit before and he patiently answered my many questions. He offered invaluable advice on the best options and the difference in quality available of individual makes.
He was a great help in assisting me make the final decision on my purchase. Great service and very friendly guy!

"Exceptional after sales service!"

I had a manufacturing issue (leaking seam) in a SUP I purchased. Shore's after sales was exceptional, contacting the manufacturer and arranging a replacement board within a week. Made what could have been a difficult situation very easy indeed!