"Some times things just do not work! :)"

Some times things just do not work, break or fall apart when it is no ones fault.

I have just purchased a RipCurl E-Bomb wet suit from Shore.co.uk. I used it once and the taping on the left leg and knee started to peel away from seam.

I contacted Shore and emailed them some photos of the issue. They immediately apologised and emailed me a link to print off a postage paid label to return the goods.

A new replacement wet suit was dispatched by them the following day, once proof of postage for the returning wet suit had been provided.

It is all too easy to complain when things go wrong, but often a better measure of a companies approach to customer service is how they handle the problems that are beyond their control.

Thank you Shore for your swift and efficient resolution.

"The best customer service"

What an amazingly lovely company, with just the best customer service! I ordered an item that did not arrive, it was tracked and when I checked it said deliered serveral days ago. I contacted Shore who said their end it did not look delivered, all very odd. But they promply sent out a replacement that arrived the next day. The missing one has just appeared, it had been delivered to a totally different road, and they had only just been able to drop it off. I will be returning it to the lovely Shore people!

"Incredible service and the loveliest of…"

Incredible service and the loveliest of staff! Unfortunately I needed to have an item replaced but it was amazing! I emailed them and immediately they called me! Real life humans on the phone sorting the problem. Amazing. New product delivered old one collected on the same day. Made me want to buy everything I need from them!

"Best Customer Service Ever!"

Just brought a Sit on Top Kayak from these Guys!
Excellent service, items only on website if in stock.. no waiting time!
Slight manufacturing issue, not to do with Shore.. they resolved it promptly
and amicably..
Thinking of getting out on the water?
Give these Guys a try.. if my experience is anything to go by.. they won't disappoint!

"Excellent customer service."

Had a problem with a bodyboard. Got in contact with them and a replacement was sent immediately with no hassle. Things always go wrong, it's how they are fixed that is important.

Customer service like this is rare these days - they went above and beyond what was required and they'll now be my "go to" place for all my future surf purchases.

"Excellent kayaks & support"

Bought 2 double kayaks. Great products, excellent service - really helped us with our questions. We were so happy we ordered a 3rd double kayak. Thank you!

"The Finest Garments in the South of England"

Very good place, lots of cool stuff. High fashion garments found here.

"Paddle your way to Shore!"

Ordered a Tootega Pulse 95 sit on top kayak for our brand new leisure pursuit. Easy online order, kept up to date along the way. Kayak arrived in the allotted timescale, all the way from the south coast of England to the west coast of Scotland. Questions answered and advice given. Very helpful and informative staff, a pleasure to deal with.

"Excellent company"

Excellent company! The service is fantastic and they have a great range of products.

My go-to site for surf and outdoor gear.

"Great service form Shore"

Great service form Shore. I misread the delivery noting the day but not the date. Emailing to say that my swim boots and hat hadn't arrived, they replied reassuringly putting my mind at rest. And the items arrived three days earlier than expected. Good fit and raring to go. Thanks.