"Absolutely terrible conveyancing…"

Absolutely terrible conveyancing "service". Diabolical. If I could leave a minus score, I would. So slow, they put the sale at risk of the buyer putting the property back on the market. The stress they cause right down the chain is incalculable. Absolutely terrible. The only thing that got any attention after a simple flat purchase dragged on and on for 5 months was threatening a formal complaint.
Absolutely terrible.

"Diabolical "

This review is part 2 to the one below. This firm of solicitors failed to exchange on the date set by going on radio silence. Then after a weekend they sent my buyers funds to my solicitor. Then we couldn't exchange and complete on the date set because they went on radio silence again and were told the person to do it wasn't there. Yesterday they failed to exchange and complete because they didn't respond all morning, then told my solicitor my buyer had documents missing. My buyer had sent all requested documents by recorded post 4 weeks prior. So much for taking 4 weeks to sign off compliance. So day 3 today and my house funds are stuck in my solicitors account and my solicitor and estate agent, buyer and myself are tearing our hair out. Avoid at all costs and if you are unlucky enough to be in a chain with them, then get yourself a prescription of valium, because believe me you'll need it. They cause untold stress, misery and extra financial costs.

"Unprofessional and inconsiderate."

MSB’s handling of my case was marked by poor communication and information, and a lack of understanding of my circumstances. They failed to inform me in a timely manner of key information, leading to unnecessary costs and stress. Their responses were often unclear or inaccurate, including the incorrect assumption that I was purchasing a shared ownership property. Additionally, they failed to prioritise key aspects of my case, causing delays that could have been avoided with proper diligence and transparency.

I do not recommend these to anyone.

"Steer clear"

We had the misfortune of our buyer using these solicitors in a purchase recently. Whilst we did not deal directly with MSB, they caused significant additional stress to the entire chain by being slow, unresponsive and generally an obstruction to timely completion. Fortunately we could liaise directly with our buyer, who had to chase MSB at every turn for even the most simple task. As an example, on a proposed date of exchange, less than a week prior to completion, my buyer rang to get an update and was told the solicitor on her case was off (she hadn't been told this) and the other solicitor had already left for the day at 15:30, without any update on exchange. Needless to say we did not exchange that day.

If you have a choice, steer clear and use any of the myriad other competent solicitors for conveyancing. If you find they are somewhere else in your chain, then good luck.

"Awful experience "

I am writing this review to hopefully help to stop someone going through what we have. MSB were representing our buyer. 10 months on from the buyer putting an offer in on the property we have have been told that she will be pulling out of the sale because she can't get the financing for it. How can it have got to 10 months to find this out?
Our solicitor and estate agent were constantly asking for updates on our behalf, only to be ignored most of the time. Six months in from the start of the sale we were told by the MSB solicitor that they were hoping to complete the following week. We then began to pack up our house which resulted in us living out of boxes for the next four months as the completion didn't take place. 10 months on we have now lost the sale on our dream house as the chain has collapsed. How this firm is getting away with treating people like this I'll never know. I can see from other reviews that us being kept in the dark and being given radio silence when asking for updates is not an isolated case.

"Slow isn't the word!"

This lot were acting as the conveyancer for my buyer. We agreed a price during the first half of July 2024. I dutifully filled out the required sales forms, the TA6 form etc., and sent them on to my conveyancer, who in turn sent them on. From that moment absolute radio silence from MSB Solicitors. We requested completion at the end of September, nothing. We then requested completion mid-November, nothing. Continual requests for responses, continual chasing. Nothing. Then they asked a question about the TA6 on the 25th November, 4 months later, which we immediately responded too. More chasing, more following up. Then Mid-January 2025, MSB Solicitors e-mailed, 'we are responding in a timely manner', and said the buyers mortgage offer expires on the 20th Feb. and we all need to hurry (no way, it's you we're all waiting for). The entire conveyancing process should take around 10 to 12 weeks. But MSB Solicitors have taken 4 months just to ask a question on the TA6 form. It's now the end of Jan. 2025 and still waiting. Avoid this lot, they've cost me 4 months of mortgage payments outside of my deal (you can't refinance whilst Sold STC.) Slow isn't the word. Avoid this lot if you ever actually intend to move house. This lot are more than slow.

"5 years trying to get divorce "

5 years trying to get divorce . Me my ex both agreed without any problem. This company is totally useless! Don’t waste your time

"MSB condone child neglect and abuse."

MSB condone child neglect and abuse.

I was involved in court proceedings regarding my daughter. In this time the courts found all allegations against me false and a lot was uncovered in place of my daughters living situation and health neglect.

Despite all allegations being proven "not to have happened" by the judge, MSB would continue to hide behind these allegations, instead of moving forward with contact starting after nearly two years, they would help the mother find way to slow things down and LIE about any issues.

They lied and hid clear facts from the courts about the life my daughter was living in, this includes physical abuse between mother and her partner.

These three will lie under oath & completely disregard the basic hygiene neglect (my daughter had to have an operation because of this neglect), just to prolong their financial gain from legal aid.

This company are disgusting and need shutting down to be completely honest.

"Awful"

I’m not usually one to bother leaving a review but how our house chain have been treated by MSB warrants this post.
From ignoring emails, repeating information requests that had already been answered, refusing to speak to any party including their own client, lying about where documents were and going radio silent on the day intended for exchange led to the collapse of our chain which had been in process for 5 months. Totally avoid if you hope to buy a house with this firm, they’ll be a dead end. I’ve never know a “professional company” with so little regard for how their actions (or lack of) affect the people they are meant to act on behalf of.

"The worst experience I've ever had!"

My buyers used MSB Solicitors and the experience was awful for me, my estate agents, my solicitors and even the buyers themselves. They had the phone put down on them, promises of someone calling back (which they never did) as well as promised deadlines which were not met. Selling and buying is an extremely stressful process anyway, but made so much worse by the incompetence of this firm. We should have exchanged ages ago, but ended up exchanging and completing on the same day and this was 2 weeks after the original deadline to complete! Just awful!