"Amazing shopping experience"

Amazing shopping experience - so fast and good - will def be shopping here again

"Incorrect item delivered …"

Ordered from this company specifically to get the listed right zip sleeping bag but left zip has arrived

"NOT A UK COMPANY"

NOT A UK COMPANY. BASED IN NETHERLANDS. DO NOT ORDER IF IN UK, THEY ARE NOT CLEAR ON IMPORT FEES. SCAMMERS

"Not disclosing customs charges will be…"

Not disclosing customs charges will be applied for UK orders, stay well clear.

"Great quality"

Great quality, fast shipping and had beaten other competing prices.

"Good buying experience but better communication expected"

The buying experience was smooth and the product was well delivered, but I did suffer some delay and communication issues:
The product was said to not be in stock, so shipping was expected in around 2 weeks. However, I did not receive any update, so I contacted them after almost 3 weeks, only to get a response that the product was unavailable with the vendor. Once I selected an alternative product (money-back was also offered), things went smoothly.
Besides the initial delay communication was OK, but I would have expected a more proactive approach from them.

"My Experience with Etrias was very good…"

My Experience with Etrias was very good indeed. Once placed, my order was dispatched within a day. The website was easy to navigate and sort products and also gave clear costing and any import/tax implications for those countries outside the EU. I would have found it handy if there was a link to allow the customer to calculate this, as it can help with making purchase choices.

"The website ships from the Netherlands not UK"

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not spotting it, but it should be made clearer before people browse & shop.

"Excellent Customer Service"

I had a reason to contact the Customer Service department, and found each of the several replies I received in our ongoing conversation swift, courteous and cheerful, and they solved the issue I raised to my complete satisfaction. I will certainly use this company again.

"Rip off delivery prices"

Wanted to buy a £10 item but delivery was £25!!! It was a mug, small and light so delivery fee was a rip off.

It has a .co.uk domain so you think they are a UK based company but instead they come from Europe and as well as the expensive delivery fee you also pay custom charges too.

Stop pretending you’re a UK firm.