"Shipping from Netherlands = big import bill to the UK"

I also just received a huge bill for customs duty. I specifically searched out a UK website to avoid shipping from Europe. When I complained and the company pointed out that they have a couple of red bars warning you on checkout (which I missed) but seriously, this is a .co.uk website advertising in pounds with a UK based customer services helpline. It wouldn't take much to be upfront with their customers and point out they're shipping from the Netherlands on their homepage or near the price when it is shown in sterling.

"Rapid service and quality item"

Rapid service and quality item - very happy with all from start 2 finish...

"Great site!"

The whole website was very well laid out and intuitive. I found my product quickly and went through the checkout painlessly. A great range of products with the only downside being the very expensive shipping costs. That said I'd still recommend and would happily buy again.

"Great service"

Speedy delivery and knife exactly as described

"Excellent service!"

Absolutely brilliant company, cannot fault the service.
Well done for exceptionally fast delivery.
Thank you and best wishes to all for a happy healthy Christmas!

"Watch out for Duty fees"

I unfortunately fell into the same trap that many other UK based people experienced. There was no indication of the amount of duty to be paid when imported into the UK, so unfortunately ended up with a bill that cost about 50% of the jacket price.
Aside from this, the website interface was easy to use, they had a broad range of products at a good price, and delivery was expedient; hence 3*

"Buyer beware"

Buyer beware. This is company with a .co.uk website, but the goods are shipped from the Netherlands, so it's really lacking in transparency and is quite disingenuous to have a UK website.

Having already paid a large delivery cost, on any item over £150, you will then be charged customs duty and my bill was £72, which includes UPS brokerage charges. This business model is doomed as customer expectations are just not managed well at all. There is indeed small print that if you can find, advises the customer of the issue re customs charges. Heaven forbid you want to return the product as you will have a double whammy and need to pay their customs charges for them to take receipt and refund.

I am sure I will get a standard comment explaining all the customs duty, and if that degree of explanation was transparent on the website, I suggest it would save much time and energy on both sides, and customer expectations would be managed

The google posting detailed below and is actually not true. There is no FREE SHIPPING NOR FREE RETURNS

Your Outdoor Shop Online | Outdoorsupply.co.uk
We offer a large collection of outdoor and travel accessories from top brands at low prices. ✓Pay Afterwards ✓ Free Shipping & Returns.

Real shame as product offering is great, but the culture and values of this company are not aligned with their products.

"Awful experience"

Awful experience. Website has a .co.uk address but ships from Netherlands. Therefore, £92 of customs charges added to a £300 item and now way to stop UPS from turning up to deliver and cannot be returned until customs charged paid, item received and then sent back. Website doesn't make this clear. Probably ending up £150 out of pocket as the item is not a good fit so has to be returned.

"Excellent product this company is excellent"

Kept informed re the purchase
Arrived within the specified time.
UPS App not very user friendly at all.
Brilliant Lomer women’s boots.

"Missleading website"

I was a returning customer and had bought a pair of walking boots from the company just over 2 years ago. I needed a new pair of boots and went back to this company on their UK website and saw the boots advertised at a reasonable price, after allowing for inflation. I therefore bought them as the price was reasonably competitive. To my surprise when they were being delivered the delivery company demanded a 35% increase on the purchase price (£59) which made the boots extremely expensive.
I accuse the company of misleading me as far as the advertised price of the boots were concerned and I strongly advise people who are tempted to use this company to be aware of the phrase, remember buyer beware (caviat emptor)! They claim that due to brexit duty has to be added to their prices but don't know what it will be and leave it to the delivery company to decide. How pathetic is that.
My advice is to buy from a UK based shop or UK warehouse where you will not be misled.
I am presently awaiting a refund but the company informs me that it will be reduced by the so called duty that the delivery company was going to charge me.
The company told me that at checkout, at the last gasp, there is a warning in red that they are a foreign company but I missed this warning so am partly to blame for this mess. However, in the circumstances I think this warning should have been prominent at the beginning of their web page.
Alex in Glasgow