"Jacket Bergans Women Myrkdalen Insulated Fogblue Dark Navy"

Great deal and fast delivery.

"Do not order from Etrius unless you want to pay enormous import duties"

I ordered the RAIN07 Ilse Jacobsen coat for £165.95 plus £9.95 shipping. When it was delivered I was told there was a £47.50 import duty to pay. I refused and phoned and emailed Etrius. I was told that they clearly stated there may be extra duty to pay. I agreed but felt that there was no indication that the duty could be so high and was it not possible for some kind of compromise. I was emailed again and told I would have to pay or the credit that I would receive for the coat would be minus the £47.50 duty. I emailed to say I could not afford the extra and I would have to take the reduced credit. I then got a patronising email back, explaining again how they would deduct the duty, as if I could not understand their previous email! All in all it was a totally negative experience. Customer service were completely unsympathetic and I would stress do not order from Etrius unless you are willing to pay the exorbitant import duties.

"We ordered an vango omega 250…"

We ordered an vango omega 250 tent.ordering was simple. We recieved an email really quickly telling us when it would arrive. It came really quick however the email we recieved 2 days later from the couriers telling us we had a £95.00 import tax was a blow to the head.after sending an email to the company asking where this was mentioned anywhere on ordering, 6 days later I am still waiting for a reply. I tried calling the company several times but no one answered. After reviewing the website and reading the terms and conditions it is still a mystery how import tax can be charged when it had free shipping. We was in a catch 22 position; we couldn't get hold of anyone in the company, if we didnt pay the £95.00 we wouldn't get the tent and the company would have our initial payment and tent. Reluctantly we had no solution but to pay. We could have bought a family sized tent for the overall cost we was charged

"I bought wonderful flipflops"

I bought wonderful flipflops, but unfortunately there was a mix-up with sizes and they were too big. The customer service people at Etrias were unbelievably helpful, though, and dealt with this issue ever so well. Refreshing! Thank you very much.

"Purchase a backback worth 176 pounds…"

Purchase a backback worth 176 pounds and payed 50 pounds custom charges to uk ,two week later the wrong backpack was sent to me and I have to pay postage and customs back to Holland , going to cost me 276 pounds for a 176 pounds backpack. what a nightmare , uk shoppers beware, no help you are going to pay for any problems if your orders goes wrong

"The products this company sells are…excellent they are anything but"

The products this company sells are excellent, however this company with its UK web site, UK customer telephone number (Cambridge) is not as it seems. The Company IS DUTCH!!! therefore you get charged import tax on all goods!!!!! they will tell you that they warn you on the payments page with a red flash!! its not that obvious and being colour blind its not that red!! The phone transfers you aboard so the customer service is not UK.
IT's up to you if you wish to trade with them but they are willing to look British, but are quick to quote BREXIT as there excuse!!!!
TRADE WITH A UK COMPANY

"Very slick website"

Very slick website which was easy to navigate. Simple ordering process. Goods arrived earlier than expected. Excellent.

"Fast delivery of product unfortunately"

Fast delivery of product unfortunately
Item damaged but swift refund.

"Really fast delivery and great service"

I ordered my Lomer shoes on Friday 5th Feb and they arrived the following Wednesday , I was expecting to have to wait much longer with Brexit but no! Great service from yourselves and the shippers.

"Very high level of customer care"

Very high level of customer care. Well done 😊