"TRASH "

I had a merchant to steal money from my account. I provided proof of the charges from the merchant. Woodforest only sided with the merchant to keep from crediting me back my hard earned worked money. I use to be a valued member. This bank is TRASH!

"Was short changed by $50"

Was short changed by $50. I will close my account on Monday and go elsewhere. I have been banking there for many many years, not any more.

"I have been a customer since 2020"

I have been a customer since 2020, my local branch is in York SC. The staff are always friendly, helpful, and knowledgeable.

"I absolutely loved Valerie Delabruere…"

I absolutely loved Valerie Delabruere she’s was very helpful and such a sweet person she’s absolutely the best!!!

"Nothing but praises"

I've been with Wood Forest in Ohio for yrs now and have absolutely no complaints at all. They have always been accommodating and friendly. They all know me and I look forward to our interactions.

"They are always kind ,help ful ,quick…"

They are always kind ,help ful ,quick and fix problems so much better then last employees and far and above her job is Nickie she is awesome

"Best bank for thieves to rob you blind"

I have been with Woodforest bank for 5years, I’ve had 2 unauthorized transactions and the bank would not refund me any of my money back! I had $700 stolen through cash app, they denied the claim saying I had did transactions through cash app before, not to the thief, but because I used it! I closed cash app, no longer use that. Now,I’m battling PlayStation charges, over a hundred and something dollars. My daughters account was hacked, I was watching the transactions and couldn’t turn my card off as I should be able to! Went to the bank, filed a dispute and was denied again. I had to call Sony and have her account unlocked, her online id and passcode was changed by who ever the thief was. I am 51 and work for an insurance company, we try to pay ppl there hard own money back, not deny them! I’m looking to file a complaint outside of the bank. Thinking about contacting the media, just at my age, I like to keep things simple! Oh, I called in after I got this decision and got a manager who told me she wanted to see me get my money back and to dispute it because the same thing happened to her with her kids, we’ll see what happens, if not I’m calling 12 on your side or channel 6 investigators.

"This bank is insane!!!"

This bank is insane!!!! I had checking account w/ them years ago & remember why I got rid of them!! Always a mess!!! I have provided a positive ID w/ my correct address. They back have an address that I have no clue where or why it came from. I have walked into MANY branches and have ask that they correct the address. (I am a traveling Medical Professional) This bank keeps updating my mobile access only and NOT the actual bank account. So, I have bank statements with the correct address that the bank cannot, but I can see on my mobile online banking!! I have a crippled debit card because of this bank's constant incompetence!!!!!

"I had lost my wallet on vacation"

I had lost my wallet on vacation. Leslie from the Spring Hernandez was awesome. I have several accounts and she was able to stop the panic in me. Great customer service.

"Best Bank experience and I changed…"

Best Bank experience and I changed banks but I'm headed back. Best for overdraft protection and you can overdraft quite a bit as long as you have direct deposit.