"This complaint is about their poor aftersales"

This complaint is about their after sales and total lack of reply to emails and phone calls . A builder badly fitted Timbertecks Aluminium impression fencing,I have asked via phone and 2 emails for some lengths of the plastic capping that hides the joints so that I can complete the job. I have recieved no response . (I have phoned them again since writing the review and am now waiting to see if they can supply the pieces I need)

"Great sales pitch, terrible management and aftersales care"

This company has a great website stating "We don’t just sell deck boards – we do whatever it takes to help you to create your perfect outdoor space" Couldnt be further from the truth. They are great at sales, leaning on their supply of a reputable US product, however once you are over to aftersales, the care is non-existent. They have caller id so wont pick up the call if the salesperson you dealt with isnt there. The customer services team have no technical knowledge or authority to do anything - they will only pass on messages.
I spent nearly 3k on decking and encountered a challenge during the build with their screws. Despite numerous phone calls and emails, and complaints to the leadership there was no comeback or help or advice on how to overcome the issue. Instead I was offered an alternate very large box of 300 screws for 100 pounds as they might help fix the issue.
Unfortunately poor management lets this company down. Better off with Millboard I say.

"Purchased storm grey boards from timber…"

Purchased storm grey boards from timber tech, great customer service and fantastic product, would recommend to anyone wanting a quality product 👍👍

"Quality product let down by poor management"

We had a very poor experience collecting some decking from the warehouse but the quality was good and the price was bearable so reordered more. Decided to get it delivered to avoid having to deal with the silly little man managing the warehouse again. For some reason there was over a week delay in dispatching. Then nearly two weeks later it was apparently delivered to site. Then told it was actually delivered to a neighbour which is odd given our site is manned 24hrs. No indication which neighbour received it and no signature so can only assume we're being messed around by a sad individual back at the warehouse. Ruslan was a great sales rep and the product was decent price and quality, but the company is being totally let down by poor warehouse management. There's still no sign of the goods we paid for at the beginning of the month.

"Large composite decking to the rear garden"

We have just completed a large deck area using TimberTech Sea Salt Grey boards. Ruslan at TimberTech was very helpful throughout the order process and even arranged for the stock to be held until we were ready to start our project. It is our first use of composite decking and are hoping to get many years use out of it, all fitted in accordance with the install instructions and looks fantastic, a big upgrade on our wooden deck of old.

"Rubbish customer service and ownership of faults"

Spent an extremely large amount of money on a vast decked area which was constructed and fitted by the team at Timbertech structure and boards which cost around £14k. This was beautiful when first put down but only 8 years on and the structure has sunk due to lack or correct installation (not enough concrete) and screws have snapped due to this movement and boards have bowed and risen. I have been advised by the company that they is nothing that they can do as the structure is only on guarantee for 5 years!!
I have been advised to get out some experts to look at this but as I have just pointed out to the company the boards will get damaged if unable to remove the snapped screws but alas they are not interested. Disgusted with this response and did recommend Timbertech a few years ago to friends but won't be doing that again!!! Paid all that money to think I was going to have a beautiful decked area for many many many years but now have to fork out more money for someone to come out and do a proper job

"Composite decking board are very…"

Composite decking board are very fragile as edge broken off with normal use and at £110 per square metre you would expect more strength and quality and then to be told this is quite normal and not a fault beware

"Composite Decking"

This is the second time we have used Timbertec, we found that they are very helpful, also the product was an excellent choice, compared to other composite decking, we will certainly recommend Timbertec to others
David Jinman

"Professional truthful opinion - v.good"

As a professional landscape gardener, and preferred installer I've used Timbertechs' products on a variety of projects. The boards are of great quality and really sturdy, and really look great when installed correctly. Clients have nothing but praise when they see the finished deck, it is more expensive than some online decking products but you get what you pay for tbh. The sales and aftercare team are super helpful. Honestly, I am super happy with Timbertech's products.

"One Happy Customer!!!!!"

We installed Timbertech decking for our client using Sea Salt Grey, big deck with a hot tub sunk partially into it, fantastic product, custome is over the moon with the finished product, will be using again!