"Excellent support with a really fast…"

Excellent support with a really fast response and no quibble replacement of jacket.

"Short"

Took around a week to arrive which was fine as I wasn't in a hurry for the Hi Vis vests with personal printing.
However, whilst the vests were the right size chest wise, they were extremely short.

I've been wearing Hi Vis vests for 30 or so years but have never had one that was short before. They're actually 6 inches shorter than the ones they were due to replace.

I appreciate that you mention different manufactures having different sizes but I've never experienced a large fitting (6XL) Hi Vis being short.

Because it has a logo on, I can't return it so therefore have a garment that I can't use or even give away

"Quick and efficient"

Very quick and efficient - ordered on 8 January and delivered on 9 January. Great service!

"Great customer service"

Really easy to use their website to produce bespoke hi-via jackets which exactly matched my requirements, quickly produced and posted to me and they look great.

Would highly recommend and thank you.

"Poor ordering experience"

Poor ordering experience - the website can't add up and although it charged me for the hi-vis vests it then didn't add on the printing charge. I thought I'd paid the full amount but then received a proforma invoice for an additional amount with no explanation for what it was for. On phoning sales I found out the website can't add up and an extra charge was payable.

There are a number of opportunities missed here... one being having a website that can add up. The other is to clearly state in a followup email as to what the issue is.

>>> edit. Thanks for the response. I was on the page to order a vest with text. Set it up and added 3. I think I then looked at the basket them went back and added one more. I can't remember the exact trail.but it went something like that.

"Hi-Quality service"

Ordered a couple of Hi-Vis jackets and a t-shirt with a custom print on them.

The communication with the sales team was superb and the items looked great!

Thank you Bobby!

"Brilliant customer service and amazing…"

Brilliant customer service and amazing quality vis vest. 100% recommend

"Great customer service and quality t-shirts!"

Last minute order processed super quickly and efficiently. T-shirts are great quality and exactly what we wanted. Customer service was fantastic too. Thank you to Colette and the team!

"Quick response to concerns"

The quality of the items was good and we received them in the stated time. There was a minor printing error on one but this was resolved to our satisfaction by a refund of the printing charge on that item within 48 hours. We thought this was better environmentally than sending items to landfill and demanding replacement. I would use this supplier again but in future would use the comments box to ensure any unusual spelling or style requirements weren’t seen as mistakes and ‘corrected’.

"Well done, and thanks."

Just bought a pair of orange hi-viz cargo trousers as I volunteer on a Heritage Railway. I liked their website and ordering process, it was comprehensive but quite easy to follow. The goods arrived when stated, and when I tried them on they fitted like a glove. The garment appears to be very well made and they are extremely comfortable.
The only problem I have is that my phone won’t quite fit in the phone pocket, (I know, big deal, but I had to find something to moan about didn’t I. Not that I would use it for a phone anyway with all the crawling around under railway vehicles.)
All in all a pleasurable experience and I do recommend this company.