"Carpet & vinyl order"

I ordered carpet from More for your Floor via eBay. Ordering and delivery was straightforward, no issues there. When we came to lay the carpet there was a mark along one side, possibly from storage. Unhappy with this, I contacted the company. Initially the level of customer service fell below expectation, the resolution offered didn’t seem suitable and then there was a collection scheduled without my knowledge. After I was contacted directly by customer services all of the issues were ironed out. I understand that things go wrong sometimes so like to give companies the opportunity to resolve things, which on this occasion they did.

"AVOID"

AVOID
ordered over £500 of flooring from this company. The delivery online said within 2 working days. I’ve had a text message saying it was shipped yesterday then a tracking number today with no link to access any tracking system! I’ve just called and spoken to an extremely RUDE female who said they tried to deliver it at 10am. No phone call no email!!

Apparently a call is at the drivers discretion? No text with even a DAY or TIME for delivery!! Says within 2 days you’d think they could at least given a day or called/messaged.

What kind of company is this exactly?! Shambles. Never again will I order from you now I’m waiting 5 days for a refund and have no flooring, along with VERY rude customer service. What a terrible experience.

"Superb Company, you won't find better online or in the UK"

Superb Company, next day delivery, quality product, great price, artificial grass.

We ordered from another, company who had rave reviews, when it arrived it was absolute appalling rubbish, for a little less than this Company.

As pensioners we needed to ensure that this time we got what we wanted, WOW, we can't thank them enough, good old fashioned Customer Service, impossible to find these days, especially on the internet, which we've just started using.

You simply won't find another supplier anywhere online or in the UK, that will match this one.

Thanks again to all concerned with our order of the Artificial Grass.

"Artificial grass, so far NO good as not arrived"

Bought artificial grass from eBay from them, original delivery was 14th April, then told it was too heavy for their couriers so would arrange an internal delivery on 21st. Not really acceptable as needed it for husbands job to finish it off, so agreed to go back the following week to just lay the grass. Arranged and paid for extra hands on site to take delivery as their email said “have a plan in place” we did. Then a text this morning to say the driver was sick so would be delivered tomorrow. Have requested via many emails today to make contact by phone as need to arrange people to be on site for the delivery as the job is complete and the little old lady that lives there won’t be able to carry it. Still nothing! Terrible customer service and still don’t even know if we will receive it tomorrow yet. Not recommended!

So today, came and went and still no delivery or reply via emails and eBay. Allegedly being delivered Monday 25th now. As a generic email sent but still no response from the actual questions we have repeatedly asked.

"Give them a try"

I know the carpets are cheap but in my mind they seem good quality for a spare room or occasional use . The company kept me up to date with delivery and my carpet was packaged and wrapped carefully and to think from ordering to delivering to my front door took 3 days is excellent

"Absolutely awesome company"

Absolutely awesome company. Had an issue with flooring for my very long hallway and couldn't for the life of me find anywhere who could deliver the size I needed because of the design I required. UNTIL I FOUND THESE GUYS! I told them the issue I was having and they were straight on it. Delivery was within 48 hours and very well protected as it was vinyl flooring. Prices are so so reasonable even when the length is over 7m and width over 4m. I'm definitely going to be using these guys again and I've recommended them to absolutely everyone I know. 5 stars are not high enough.

"They fixed the problem and cover the…"

They fixed the problem and cover the mistake
I’m happy to deal with them because that was good deal and the customer service is really good

"the service was better than expected"

the service was better than expected , as the items were delivered on the Friday and not the Monday as predicted , all in tip top condition and securely packaged , would definitely recommend them , Steve , ebay member shep-2822

"Reliable company"

I have used this company about 4 times now for carpets and lino via ebay.
Delivery is very speedy and the prices are great.
I would happily use them again and would highly recommend.

"Excellent customer service"

Excellent customer service , thankyou.