"Nice team and very professional"

Just bought a new caravan and all seems good. Everyone really nice and professional, especially Johnny and Stuart...thanks to you both. Hard to believe half these reviews as our experience has so far been very good. Bought a few bits from the shop and everyone also very good in there. Can't complain about anything at all....yet. But if I have to I have every confidence that they are good people and will help.Respect works both ways.

"Deposit fefund"

I was about to sign for the caravan on finance.i put £500 deposit.and i was put on a 3 day week.so i could not afford to pay for the caravan.i pleaded with to pay me the deposit back.they have refused.i thought they would.with the circumstances

"Shocking and misleading customer…"

Shocking and misleading customer service. We chose to purchase in 2022 from the company thinking it would be good to support a local and long-standing business. Our experience has been terrible - both in being misled during the initial sale and then a massive struggle to resolve any warranty or servicing issues. Sad to say I would advise everyone to avoid this company. There are some pleasant members of staff but not enough to outweigh the damage caused and very poor communication and service overall.

"Avoid this company."

Before you take your caravan to Yorkshire Caravans of Bawtry for a repair, read about my experience.

In early 2023, I discovered that my caravan had leaked over the winter, and shortly after that, a local independent repairer told me that the leak was due to a cracked front panel, and that I should take it back to the dealer because it was probably covered by the warranty. However Yorkshire Caravans of Bawtry were adamant that it was not their problem, and after several months of discussions, including the involvement of Jon Goulden, the Managing Director at the time, we agreed the repair work to be carried out and on October 4th 2023 I authorised that work.

As the months sped by, I called and emailed on several occasions for progress reports, and the response was usually some variation on the theme of "It's just about to go into...". In January, I emailed the current Managing Director, Chris Brown complaining about the time the job was taking and lack of updates. I have no record of a reply from him, but that same day I got an email from the aftersales representative saying "We've done this, we're waiting for that"; but no end date.

On February 21st I received an email to say that my caravan was ready for collection (4 months and two weeks after the job was authorised). When we went to collect it, I found three areas where the repair was inadequate, and one where, while carrying out the repair, they had damaged the caravan interior trim.

I emailed them explaining why I had rejected their work, and I expected to receive a speedy, apologetic reply and an assurance that the problems would be resolved quickly.
Instead it took them 7 days to produce a reply saying that they would fix the problems and they would let me know when this would happen.

That was three weeks ago; four weeks from my rejection of the quality of their workmanship; and I've heard nothing further. We are now well into the caravanning season, and I have no idea when I will be able to go caravanning again.

Do yourselves a favour, take your caravan somewhere else.

"Please avoid at your own benefit "

Please avoid at your own benefit
We purchased our new caravan and we thought we was dealing with a long standing reputable company
We was shocked and disgusted the handover was atrocious and felt as if they just wanted rid of us. We just put that down to a bad day but when it came to having the first service it went from bad to a nightmare
There was more problems they caused and no after care in any way not even a call to say anything had been dealt with or even finished
You are spoken to and belittled to a point of losing your patience
Please avoid and stay well away for your own health

"DO NOT BUY ANYTHING FROM THIS COMPANY!"

DO NOT BUY ANYTHING FROM THIS COMPANY!
They are the worst company we have ever dealt with and will never purchase anything from them again.

"There when you need them"

Have bought a number of caravans from yorkshire caravans and they have always been able to supply what we have asked for with a good deal.
Yes we have had problems with the actual products but this has always been due to the shoddy standards the major British caravan manufactures work to. Any issues we have had have been dealt with promptly and at times above and beyond what could be expected. Its a shame the manufacturers don't have the same attitude to customer service that we have always received from Yorkshire caravans.

"Great service"

After purchasing a caravan from Yorkshire Caravans earlier this year, which came with 6 month warranty, I had it serviced independently for piece of mind within that period. There were items that needed repair (heating element and fog light) so booked into YC for work to be completed. On dropping the caravan off I highlighted some other minor issues which were not warranty jobs. On collection all the work had been completed along with the ‘non warranty’ jobs at no charge. Caravan was spotless and had clearly been looked after. Comms (Ben) through the process was great and would have no issues returning.

"I was sold the worse Swift caravan in the U.K"

I lost count how many times my caravan has been repaired I gave up after 21 times each time with more than one problem sometimes it would be for multiple repairs one lot of repairs had to be done back at Swift putting my caravan off the road for 8 months because the front windows were falling out.
I’ve even been in the national newspapers for claiming to have the worst built swift in the country, it got so bad Swift and the dealership at Bawtry tried to do the right thing by sending a mobile technician out to repair the caravan sadly that’s now off the table and I have to start going back to Bawtry to have it repaired costing me in fuel and time ( a 2 hour journey in total each time it goes in).
I’ve got a 5 year warranty luckily and the caravan is only 4 years old and constantly being repaired even the repairs need repairing.
When Swift returned my caravan to Bawtry there was little communication between themselves and my caravan was lost for 3 days and when they found it, it was in a worse condition than it went in with holes and scratches to the back and internal door needing replacement.
The staff at Bawtry try and do the right thing but it’s as if they are not allowed at times and having their rains pulled in, it’s a sad affair.
Myself I’m a disabled military veteran who relies on a war pension, we enjoy getting away from the 4 walls of our house that’s why we got a caravan but we had no idea how badly they are built or how we would be treated having purchased one.

"DONT BUY FROM HERE"

Don't buy a caravan from here we brought one and waited 8 week due to lack of communication motor mover was on the caravan but on the day we were ment to pick was told they had taken it off as unsafe wanted to charge us for a new one after paying cash they then told us they were only fitting a single axel motor mover unless we pace extra ££500 we said we didn't want the van but said we would loss £1000 what a total sham we then had no response from them until I wrote to manager director will never give them my custom again