"The goget app needs updating"

The goget app needs updating. Time selection with 12 am or 12 pm? It is clear that it should use 12 noon or 12 midnight or have confirmatory messages of the same. Extend my booking half or 1 hour etc? Should be a rolling choice of numbers. Wanted 24 hr booking? Not available, need to select end date/time. Causes problems for themselves and customers.

"Haven't owned a car in over a decade!"

I've lived in many inner urban suburbs around the Sydney metro, and used GoGet almost every month. They provide a great service, user xp and customer service, that has improved considerably over the last decade I've been using it (would have given it 3 stars 5+ years ago).

It's perfect for moving house around a busy work schedule or picking up furniture (Van's/Ute's all over the place), and is perfect for trips to other capital cities (even cost effective on longer road trips over many days). I've always found a car available within a 10 minute walk, even when needed immediately. You'll probably have to book vans days in advance though!

When I've had the rare issues like dirty vehicles, missing cars, or even a lost card, they've usually sorted it out within an hour, and often well beyond expectations. In 2020 I had a truck kick up a rock on a rural backroad, that cracked the windscreen. I reported it and they didn't charge me a thing (even though they were well within their right to). Will continue using it and not owning a car as long as possible.

"Booked a car from my closest pod but it wasn't there"

Booked a car from my closest pod only to find that the car wasnt there and had to walk to another area (past 2 other pods) to pick it up. Would have been nice to know this prior to booking so I could have chosen another car. Also, tried to return it to the correct pod only to find it full of other GoGet vehicles and ended up taking it back to where I found it & walking again

"Good service, cost effective"

Good service, generally I can get a car close by although sometimes they're only available ten minuts walk or more away. Cars are generally clean although too often the previous user hasn't filled up the fuel which gets annoying. Support is very mixed - some staff are great and others clearly don't care.
Minimum booking of one hour is a bit restrictive, half an hour bookings would be great (but don't seem to be on the agenda).

"Easy accessible service"

Have been using their service for about 4-5 years now. They have always been great and accessible. Only wish they would bring back 15 minutes intervals instead on 30 minutes intervals for booking. Sometimes I need that car at 10:15 but I have to book at 10am and those unused first 15 minutes are charged.

"I love using my goget vehicle"

I love using my goget vehicle, it is just outside the door, plus easy to park when I get back . I filled the car with petrol, so easy I used the card which was in the vehicle so simple and quick to process. I really enjoy driving my goget car.

"Great service"

Great service, good cars. Easy commute.

"Super convenient and easy"

Super convenient with lots of cars available everywhere and easy to book. The cars are always well maintained and ready to go. Refuelling process is super simple and they have your back if the previous user failed to refill. Only improvements would be if you could do one-way journeys, and bookings could be made shorter if you get back early. I generally under-book the time I need and then keep extending if I’m running longer.

"It’s really easy to use and very handy"

It’s really easy to use and very handy. There are plenty of cars available. I’m enjoying a lot so far.
:-)

"trusted company"

trusted company, always there to help with any issues 24/7, j provided great instructions and advices on using the vehicle and inform the points that you should be aware of to avoid complications in the future use of GoGet vehicles. GG mate.