"These guys suspended my account and…"

These guys suspended my account and gave me no access to enter the vehicle or return it to its pod,this happened yesterday after hours and hours of attempting to call them, i never had anyone come and assist me. they use employees who work remotely from the Philippines who don't seem to understand how pressing and urgent their customers are during an emergency. worst of money and time. don't sign up for this crappy service i beg you. also stop replying to seem as if you care, fix your service u greedy people.

"You don't want to use this service!"

At the first look, the service seems to be fine - relatively new cars, hourly rental etc. But when you learn about the next things - you will think twice before start using it. In near every monthly invoice there were multiple $25 fees for different things, like returning the car 6 mins late or using the car without booking etc. Almost all of the ones I've got were incorrect but their system is designed in a way to minimise your chances of the successful dispute. They do not send you any notifications about those so you can only see them a month after the date in question (in the invoice) and then you need to supply them with a proof that it wasn't you using the car and they can't even tell you what kind of proof they are after. Non of the disputes I have raised with them was successful.

Another big thing - they incorrectly report you for parking violations and they do that left and right. I had to spend a lot of time and effort to get those sorted. Their broken system makes you guilty and then you need to fight with them and the Revenue to prove them wrong.

Even 2 month after I discontinued their service I have still got a parking violation notice so I'm dealing with the one right now.

Besides all of the above there were times when there was no gas card in the car so I had to pay for the gas. Also I reported a few car issues and they have never got fixed.

I hope you find this information helpful and think twice before start using the service.

"Exactly what you need in customer support"

I have used GoGet a few times to hire vans to move equipment, all had gone very well until yesterday I went to pick up a van... and there was no van there. This could have easily turned into a frustrating experience but I was able to easily call the customer support through the app, quickly speak to a person and they were able to track the van for me. Due to no fault of the GoGet team the van had not being returned. The customer service agent quickly located another van close by and by the time I walked the short distance my booking was transferred and I was off and away.

"Fine if you live within 4km of CBD"

I’ve been a GoGet user for over 10 years. As long as we were living in North Fitzroy, fine and dandy. But now we’ve moved to Coburg and the coverage is terrible. What’s more they have not responded to my requests to investigate putting on more cars here. So much for rewarding customer loyalty.

"Easy and hassle free"

Goget is such a good deal for me, be it a short-term rent or a long term rent. The best part is the customer service and the car availability. They were quite prompt at responding to requests like increasing the number of pods, getting the car clean etc. Also, booking the car is hassle free, since I don't have to go through troubles like taking picture of the car from all angles before my journey.

"Bad experience over all"

Bad experience over all!
Made a reservation for a van to move my stuff (for 3 hours from 1pm to 4pm) and immediately after making it I got a text informing me that the van was not in its pod, and I had to pick it up somewhere else (not even close to where it was supposed to be parked. After looking for the van for 20 minutes I finally arrived, only to find that the back of the van was completely full with some one else’s stuff (mattress, bedframe, closet etc). Since I needed the van for moving, I called costumer service. They cancelled my reservation for the first van and booked me another one, but I had lost a lot of time so I was promised an hour free of charge.
After my moving day I received a bill for the first van ($50) but this bill for voided because I couldn’t use the van.
After a couple more days I received the bill for the second van, which to my surprise is $56 !
On the invoice it said that there is a $15 credit because of the inconvenience and the total would have been $72...
so for a only 2 hours u paid $56 all in total.
This is a ridiculous amount and after contacting costumer service I got told that this is the right amount.
Won’t be using Go get again!
Tried to cancel my subscription but that too is impossible until next year apparently.

"It’s VERY convenient and can save you…"

It’s VERY convenient and can save you ALOT of money by not having your own car...I recommend it to ANYONE & EVERYONE, I recently Just applied for GoGet and ALREADY am satisfied with my needs. For anyone who is interested, I say “ just go for it” what do you have to loose ??

"A car at super short notice"

Today was a great example of how useful GoGet can be. My son was at football practice, my wife dropped and I had to pick him up both using the same car. My wife got stuck in traffic and was late picking our other son up from after school care. There was no way she would be back in time for me to use the car. I found a car 2 mins from home and within 5 mins of booking I was on the road. Round trip cost me $13 a taxi would have cost at least $50

"Vacation Rental"

Booked Danielle the RAV4 for a vacation break (11 days). Engine needed maintenance based on unusual noise (also noting over 98000km on odometer). Customer service was very helpful in locating an alternative vehicle (Love the Sportage), although this created some delays. The other vehicle was good mechanically and relatively clean inside, but had a dirty exterior. This is consistent with my general experience with GoGet, ie. good availability of vehicles, good customer service, reasonable rates, but lack of regular inspection and cleaning of vehicles. Until the last point is addressed, I could not give a five star rating for my general experience

"Always car available"

Always car available, love their service. Also customer support is good.