"Dirty cars / RIP off"

Dirty cars, expensive fees.

"I was really surprised how easy it was"

I was really surprised how easy it was. The car was literally 2 doors away from where I live. I printed up all the instructions, expecting the worse (having read all the troubleshooting options). It could not have been any better. It all worked, the petrol card worked. The best part was that when I dropped the car back, I was home. The price is good (I think $0.40km is a bit rough - that's $1 a mile) but all in all, I am very pleased with it. I've used it two more times this week.

"I enjoy GoGet"

I enjoy GoGet
It replaced the need for a personal car

"I love goget!"

really handy service to have and use.
So far my experience has been exemplary
Proved most useful when moving house.

"BEWARE - CANCELLED SUBSCRIPTION."

BEWARE - CANCELLED SUBSCRIPTION
According to GoGet’s records I was responsible for using the vehicle after I returned it to its pod. The ramifications could be insane - imagine a critical incident occurred and the driver left the scene. GoGet help desk confirmed taps using my card - waiting to see the gps logs.

"Happy GoGet user"

I’ve been using GoGet for a few years now and have always found them super convenient and super helpful whenever I have issues.

"Great in all ways"

Been a member for 10 years and still loving it!

"Easy Affordable Exactly as described"

The council pods, where the cars are pick up and dropped off from, are the BEST idea! I love that I don’t have to worry about anything with GoGet! It all taken care of for me. And I’m reducing my carbon footprint in this way as well! Just brilliant 👏🏻

"Rental vehicle not returned- left without a vehicle"

Turned up to collect the vehicle that I had hired and it wasn’t even there. This was the 3rd time this has happened to me in 2-3mnths. Critical appointments on 2 occasions of a booked rental, when the cars weren’t there caused me a lot of problems. Very bad that this still happens. There must be a way that renters can have ‘real time’ location. Or a warning before their rental starts that their vehicle isn’t at pick up spot or area. There is the technology for it.

"Poor customer service and knowledge"

I had booked a GoGet for 6 hours to drive to a national park destination 2-hours away. In short, to the best of my understanding/how it was explained, was that the car lost its signal and would not recognise my key card to let me back into the car and drive it. I spoke to about 4-5 customer service representatives before a towing service was called, to which the last representative told me to call their support centre to advise myself and the driver on next steps.
1) Towing service arrived 90 minutes after the call was made, since then I was almost 2/3 through my booked time slot.
2) GoGet charged my account an additional ~$22 for 2 hours because I was near the end time, even though their car's malfunction was not in my control nor was the tow truck wait time.
3) GoGet support centre didn't have any useful advise to the mechanic or tow truck driver on how to troubleshoot their car. They instead kept insisting the car had to be driven back to its pod to be handled. GoGet called a 2nd tow truck to go to my previous destination where I was stuck (even though I wasn't there anymore).
4) I spoke to ~10 support centre members and had to re-explain the situation each time because no one seemed to have kept notes in their system on what was happening, it felt as if each person kept reading off a script to tell me the same exact steps/reasons that I'd already heard all day (car lost signal, try turning the ignition on)
5) The mechanic managed to turn the car on manually and I drove it back to its pod immediately, only being about an hour over my originally booked time.
6) 3 GoGet support reps kept calling me while I was driving, left voicemails that further enforced that none of them kept notes because none of them knew that the car was already being driven back. One voicemail, after I demanded a full refund, said I would get a $25 credit which is unacceptable as $25 only just barely covered the $22 they charged me without any approval.
7) I called GoGet once the car was back in its pod to let them know there still seems to be an issue with the signal and I would like a refund for the entire day. I took off my work and booked the car specifically for a 10a-4p time slot, to which I only got to use the car for 2 hours to drive it from 10a-12p, and spent the rest of my day dealing with the car issues -- and somehow was charged more money for it.
8) I received an email for a $19 credit (not $25), which is completely unacceptable.
It's been over a week and I have not heard a reply from GoGet support, and I refuse to rent another car from their service until this is rectified.