"Poor communication"

Poor communication, response rates. They are happy to take your money but if anything goes wrong they are unresponsive and are not available to solve.

"charge extra money"

charge extra money

"GoGet is the best app"

GoGet is the best app ever been created.
So useful, no more worry of buying a car, doing the maintenance and taking care of the insurance.
The only request that I have, is what if you bring the car back 15 to 30 mins earlier, can you collect a small credit for either on your next invoice or next booking?!
This could be good.

"Finish driving"

Convenient rental service
But what if it has “finish driving” option in the mobile is much better. That can clearly confirm I have finished the driving and don’t charge late fee - I have been charged late fee but I already park at spot on time…..

"GoGet CarShare is one of the best company’s"

GoGet CarShare is one of the best company’s I have dealt with I have the best experience I 100% recommend

"I just love GoGet!!!"

I just love GoGet, it’s always available and easy to get everywhere. It have a good rates and doesn’t make you pay for extras or things that you don’t even get. It’s just the best if you don’t have a car

"Goget consistently provides the worst…"

Goget consistently provides the worst customer service of any business i have ever dealt with.

They constantly overcharge you. I have had credits verbally confirmed after being overcharged but they never eventuate.

The service is easy to use if you dont mind their incompetence.

"Easy, Affordable and Convenient"

I have loved my experience borrowing a van from Go-Get. The entire process has been convenient, affordable and easy. So much so that I have been booking every week!

"Best service ever"

Best service ever. Customer service are so nice and gentle. Even the claims department are pretty straight forward. I got responses very frequently. Paid my liability cover and straight away they raised the claim to settle the third party. Even the third party contacted me to know about the goget service.

Looking forward to use more and more Goget.

"Poor Customer Service & Account Services"

Poor Customer Service

UPDATE 2:

After posting here and emailing I received a call back. Abhi Damage Specialist acted dumb to the fact I had emailed him numerous times and seemed overall unaware of the situation. Even when it came to monies owed he was uncertain if it was final as it was not his "area" [his words ]after discussion he emailed saying after I paid in full and no more monies owned. Doesn't not give me full confidence due to his lack of understanding. As Abhi stated he just handles the invoices.

Received an email per my request saying my account is closed in full. Just waiting to confirm they deleted my supporting documents I submitted for my application.
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UPDATE 1:

After writing this email I sent another email reminder to GoGet and got zero response. Today I got an email from GoGet not answering my questions but saying, "Please note, due to the age of the incident we would require the damage cover remaining balance by 04/06/21. Failure to do this Goget will close the incident and the third party will directly pursue you for their demands."

GoGet has sat on this payment without notifying me for two months! I called and spent 20 minutes on hold while the issue was investigated so I could pay to be told they would send an email. I was ask to be transferred to a senior team member as was denied. I am now waiting to PAY money when they chose to call me back or chose to respond to my email.

Stay as far away as possible and use at your own risk. Will update when they payment is processed hopefully soon!!!!!!!!!!!!!!!!!!!

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I had a GoGet account and got into an "accident" where I hit a parked car in a car park which was entirely my fault. I called GoGet from the site of the accident itself and filed all the paperwork by the end of the day.

GoGet did not handle this claim professionally and it is still unresolved. The incident was in mid-March and I needed paperwork to file with my auto insurance policy to get refunded for the damages incurred. GoGet did not respond to my emails and furthermore upon calling the company I was not transferred to accounting but was instead told I would be emailed. This email took several days and again was not all the information I listed clearly in bullet point in my email. After much back and forth I got an email from GoGet saying I owed x amount by this date can they authorize. No billing statement was attached to the email, no receipt of proof of what the charge was and the like. Again the cost was not the issue but I did need evidence for my insurer. I got a simple email saying will charge 1k to your credit card can I proceed. This is not how accounting is done and I feel horrible for those that cannot afford it. I had to call and argue on the phone for a receipt then charge.

Two months after this I got an email saying they received the claimants request after receiving an email two months earlier, as mentioned in paragraph one, that my account was paid in full. The claimants paperwork they submitted had items unrelated to the accident and the best part was dated 5 business days before we finalized payment! Magically I owe x amount 2 months later despite them having this paperwork on file and saying my account was closed in full.

I emailed back requesting an explanation of why I owe this . It has been over a week and no response! I cannot imagine the anxiety for those that are trying to save up the cash and hit with a bill.

I recommend paying for the day with a reputable rental agency and save yourself the headache. GoGet is great until a point. Moreover customer service seems to be outsourced to a small island as I heard chickens in the background frequently. Nothing wrong with working from home but if you are requesting money from people please have a professional work space.