"2 bikes in, no regrets."

I've had 2 bikes from ritebike now and have been impressed with them both.
Although I turned up in person to view them both, upon picking them up no corners had been cut with regards safety or presentation. They both went through the workshop and had obvious issues rectified (one bike had a new set of front discs that I hadn't even asked for!)
I have had the latest bike since 2016 and will not hesitate to see what they have to offer, and more thank likely buy, when the time comes to upgrade.
Very happy with the service and the bikes and have been recommending you guys since 2014 when I bought my first bike. Thank you.

"Avoid this company at all costs"

Avoid this company at all costs. I initially went in to look at potential bikes for the summer, I was going to pay the deposit and he said there is a long wait for services as they are selling a lot of bikes so I thought no big deal. I was told there was a chance if I paid the full amount that it may get priority which turned out to be a complete lie. After me sending multiple emails asking for updates I received 0 replies. I was lead to belive the service would take 10 days at most and after 20 days it was still not ready. After me calling and emailing many times i was told it was ready 22/23 days after I paid for it. No effort was made to apologise for the long wait. After owning the bike for 1 hour it broke down and had to be taken back to ritebike, which I had to arrange. No paperwork showing what had been done on the service and no stamp in book which I had to go out of my way to get stamped. I now know why there was no paperwork showing what they did as they did nothing. The air filter is mouldy, the oil is extremely dirty. None of this has been changed on the service. As soon as the money is in their hands there is 0 customer service so just avoid this company at all costs. While I was in the store a young lad and his dad where walking around and said to me he had just bought a bike from them and said it’s broken in a matter of days and advised me to not buy anything from these cowboys. If only I had listened.

"After delivery of 2005 Triumph Sprint…"

After delivery of 2005 Triumph Sprint ST 2050, I and friends noted that it was dirty and there were scratches on the front mudguard. I rang Ritebike and Daniel was very apologetic and understanding. Ritebike paid for the bike to be valeted and the mudguard was resprayed at their cost and £125 was reimbursed. Excellent customer service throughout the issues. I would definitely buy from them again and recommend them.

"dangerous bike , rubbish manager dont buy"

Do not purchase from this company. Lost the whole summer without a bike, got a bill of Two thousand pounds just to get the bike repaired. constant brake downs the manager is really useful as a chocolate tea pot !

not very good trying to find time speak to trading standards this needs to stop happening to other people these guys are in for a quick buck ! mechanic who specailises in ducati said no way the bike had been inpsected prior to sale!

bike nearly caught fire fuel was leaking thru the exhaust smoke everywhere dangered my life i have three small kids i do want to get home safely.

"AVOID!"

AVOID!
Where do I start? I Should have done my homework before dealing with these crooks!!
Purchased a 2018 Aprilia RSV RF from RiteBike, Bradford after stating numerous times that I wanted a clean well cared for bike with no rusty fittings, bolts etc. Was aware of a scratch to the mirror and front fairing but was assured the bike was immaculate. Strange then to have to wait 4 weeks for a rear tyre and wheel baring fitted for its MOT then for me to receive it. During this time, I phoned them several times to ask when I was going to get the bike. The only call I got from them was to ask me for payment. I did get umpteen texts saying there was an update on the bike yet there had been nothing done. There was no receipt for my full payment and although I asked for this a few times I didn't get one. The bike arrived with no paperwork and before it was brought out the van I saw the tail tidy was hanging down against the wheel, then when I saw the whole bike any excitement I had was diminished. First of all, the bike was dirty with dust, mud, debris and there were bits of cement stuck to the tires. Front tyre was blue with the sides melted, there were scratches, dents and scrapes to fairings etc, several rusty bolts, fittings, spindle and even the steering damper was badly rusted. The metal was tarnished, the fairings hadn't been put on right so were gapping and overlapping. One of the fairings was not the original and I'm sure there was a few other parts that had been replaced. The dash which had scratches and a scrape. The tail tidy had a hole where the bolt was missing, and the plastic was torn up like someone had tried to fit a wrongly sized screw or bolt to hold it up (it was up when it was on their website for sale). I was glad that this attempt to fix it didn't work before it got to me as had this tidy dropped while riding the bike it could have caused a crash and that's not worth thinking about. Even if the bike could be used, I would have broken down on the way to get fuel as the tank was empty. There was also a minimum level of brake fluid. Took photos of 21 issues that were visible, what concerned me was what could be wrong that I couldn't see! Called RiteBike within 2 hours of getting it to say the bike was not as described and unusable, so we wished to return it. The agent said this bike had actually had lots done to it with replacements such as swing arm etc. This was sounding and looking to have been a bike used at track and was sold to them crash damaged. It was explained to him that I would not have bought such a bike had I known all this in advance. Certainly, all these issues were not expected on a 2018 bike such as this! Was told I would need to speak to Luke as he was the one who dealt with warranties etc. He was sent photos of the issues and was told I wanted the bike collected. After numerous calls to them speaking to Luke, Dan and Steve, having to repeat why the bike was being returned (so much for their no questions asked 14 day money back guarantee!), they agreed to collect the bike. Not one mention of me getting my full refund though. During this time and all the calls, I was made aware that RiteBike were being taken over by Superbikefactory but I had found out RiteBike were dissolved in 2015. I was then dealing with Superbikefactory and spoke to Kyle who was helpful at stepping things up to get the bike collected 13 days later. He was told that I didn't want to have to be making calls to chase up money after what I'd been through already. He assured us he would deal with this for me and not to worry.
It's now 11 days after the bike was collected and not one call to me but numerous calls to them. Most calls made to their various numbers are ignored and you have to go through sales to speak to someone, but they tell you to email, which they ignore, or will get a call back which doesn't happen! Still waiting for the call to get my money back.... almost 12k.
So to sum up.... AVOID these cowboys who are great at pushing the sale and lying to get it, who give you what could be a dangerous vehicle, who lie about the 120 point quality check and money back guarantee and warranty. There is no customer service once a sale is made. They are 3 companies in 1... RiteBike, Superbikefactory and Webuyanybike. They then end up with your bike (legally I am the registered owner of it), your money and no contact. It's now THEFT to me and legal action will be taken if I do not get my full refund by the end of this week.
Update - Got refund (minus £200 held until return of V5) on the last day of the 14 day guarantee with no communication from them. Sent V5 on 5th Dec via recorded delivery and it was received by them on the 12th Dec. Will wait to see how long it takes (gave them 3 working days) to refund the £200.

"Buyers beware, avoid at all costs!"

I was not going to leave this review, having purchased the bike 4 months ago, I was happy to let it go, however after yesterday, feel my experience would help potential buyers make an informed decision! I would honestly say I will never use this firm again!

I purchased my 2014 Harley Street Glide on the 19th of May for £13250, at the time thought it was a good deal, however for a couple hundred pounds saved, this was a complete nightmare! I paid in full via bank transfer, then the issues started, was told as they were very busy and shift serious numbers of bikes plus due to the work shop, worst case 3-4 weeks to get the bike prepped and delivered. That was fine, Jonathan was friendly during the sale, however after the money transferred, that was the end of the customer service! The bike was meant to be MOT'd as part of the sale plus they claim to do a thorough inspection before the bike is dispatched. I had to personally chase this, long story short had to get Steve their manager involved, also had to chase him daily, 6 weeks later the bike was finally delivered!
I took the bike out and in the first 2 miles, noticed a rattle, the gear shifter was loose, yes exactly! After being told the workshop had gone over the bike methodically! I sent Steve a video, not concerned he said might just be a lose bolt, no apology or anything! as you can imagine I was livid, I'd waited 6 weeks for this bike and couldn't even be certain the bike was safe- what else did they miss? I ended up having to take the bike into a London Harley dealer to look at the do an oil service as this had not even been done! Steve did apologise on this occasion, and they did pay for this work to be carried out.

Yesterday, after experiencing an injury to my knee, not to do with the bike, thought, give them another chance and look at their stock. I noticed what appeared to be a nice softail, 2014 model for £11200. I emailed them, was promptly contacted by Jonathan, he was prompt on this occasion, as this was a sale! To my amazement, he completely forgot who I was, even when I told him I purchased a street glide off him 4 months ago, his response took me back a bit, "I'd forget what happened yesterday" was his comment! So clearly repeat business is irrelevant at Ritebike, and clearly, I'm just a number. The best part, when asked what sort of deal we could strike up, he sent me a what's app message later in the evening, they would give me £9700 for my street glide, 4 months previous sold to me for £13200! NEVER AGAIN! Very poor show gents!!

"Very helpful"

Very helpful

"First time buying over net very pleased"

First time buying over net without seeing or testing, and actually very impressed, Kris sent lots of pics and video and described bike really well. Payment and paperwork dealing with Selena also really simple and bike turned up by the end of the week-great bike great deal very impressed. Had small fault which Luke Agreed to get sorted locally so hopefully all sorted. Thanks Rite-bike

"Deal done over the phone & pictures"

Deal done over the phone & pictures, easy to deal with.

"They tired to have my review taken down…"

They tired to have my review taken down by contacting trust pilot and saying they new nothing about me. Even though their manager sent me message by text .

Proper dodgy behaviour.