"Happy customer"

Just bought a cbf600 and after looking it over and was happy with its condition I left a deposit and was told when it would be ready to collect and they would keep in touch by e mail.True to their word they told me it was ready after around two weeks. On arrival I was astounded to see new tyres,chain & sprockets,brake pads and fluid changed,oil & filter changed and rear wheel bearings replaced on a MOT advisory,I cant praise them enough for an outstanding experience and would highly recommend them to any of my biker mates. PS got a good deal as well

"Incorrect mileage as advertised!"

My experience started well with Rite Bike with quick responses to contact regarding a bike. Chose a bike and made payment which advertised a specific mileage. When I received the bike I noticed there was an extra 1122 miles on the odometer!! When asked about this it was explained that this was an advertising error (although the MOT clearly showed the correct mileage on the DVLA website) and all I was offered is a blunt refund for the full amount.....no offer of a partial refund and a very poor offer of an apology. Apparently the amount showing on the odometer was the trip and not the actual mileage (pretty poor excuse for a reputable garage). After asking for £200 to cover the cost of the extra miles, engine, tyre use the 'boss' explained they could only offer £100. I reluctantly accepted this but would advise anyone looking use Ritebike to be very aware of such issues.


**** in response to the reply from Ritebike....I was NOT issued a FULL REFUND as I did not want this. I was given a £100 goodwill payment which does not cover the cost of the 1100 extra miles, tyre damage, engine wear however as I wanted the bike I reluctantly accepted it. Please do not say you issued a full refund as this was not the case!!! I do not wish to discuss my review as it is a true and actual experience I had with Rite Bike.

"Hi all don't no If you seen my previous…"

Hi all don't no If you seen my previous reviews..but stay clear of these people..had so much hassle.. they had bike back because it was all glued together.. put straight back up for sale.reg k8gxr...after waiting for tax back off bike only to find out that they ain't put logbook back into trade I can't get my money back.....im reporting all this to trading standards and I'm getting them to pop round to inspect all bikes over..and mileage ect..also logbooks that are still in customers names.so they don't get more owners on logbook....STAY CLEAR......

"Top service"

Saw a bike at Ritebike website and fell in love with the bike and knew I wanted it. Rang up to place deposit on bike but wasn't allowed until they sent me a video of close up shots so I new what I was buying. A gentleman named Deano did me a amazing video. He then took my deposit and told me it would be ready in 2 weeks. I collected my Hayabusa today and I am speechless. A amazing friendly sales team and outstanding service

"Bought a Yamaha mt10sp from rite bikes"

Bought a Yamaha mt10sp from rite bikes, dealt with Jonathan, top guy and very helpful, had the bike delivered no problems, wouldn’t hesitate to go back again A+

"Bought an exceptional triumph tiger"

Bought an exceptional triumph tiger, completely unmarked, exceptional service throughout sale. Has developed a small issue which is being dealt with locally under warranty, again can't fault the service from James in sales and Peter in after sales. Cheers guys.

"Ordered the bike on line"

Ordered the bike on line, without seeing in the flesh. Its a lovely bike harley 750 street. Ritebike had a few problems and there was a delay with delivery. Was worth waiting for.
Rides like a dream, new tyres fitted.
Will buy from them again.
Thank You

"Awful customer service"

Bought a gsxs1000 bike was in excellent condition apart from a dint in the exhaust I was not told about. When the bike got delivered the driver crashed into it. We all make mistakes. I waited for a new mudguard for about a week which wasn't too bad. I've contacted James from the shop multiple times to try and claim back the money I paid for the remaining parts that where broken on the mudguard to which I have still not had any reply too. My overall review of the shop is, there very fast to get the bike sold. But the customer service is awful.

"What an awesome journey that was"

What an awesome journey that was! James from the off set exceeded my customer service expectations. Always on hand to answer any questions and guide me through this long distance buying process (I’m 360 miles away) top bloke, pleasure to deal with and you can tell he has a love for bikes! I will 100% be recommending Ritebike to friends, family and strangers alike. All the best James and thanks once again.

"Excellent sales team"

Excellent sales team, staff were very efficient and friendly in helping choose a new bike. Fully satisfied by their expertise and competence servicing and putting new tyres on ready for collection