"I love how easy it is to use"

I love how easy it is to use - no issues with filters/hoses/etc. Only problem was hinge broke on my So Clean 2 so I have to close it by pushing the front in first then pushing down on the back. Hopefully they fix this issue on future production.

"The lid hinges on my SoClean 2 have…"

The lid hinges on my SoClean 2 have failed again. I called the company and after being forced to give them all of my information before they would help me, the person informed me that there is no lid replacement part available and I would have to buy a new machine. This is classic designed obsolescence. They create a lid with substandard thin plastic hinges, and when they fail, the company gets to sell another very expensive machine. I will seek another cleaning method for my cpap mask, etc.

"Ordered a SoClean 3 for my husband's…"

Ordered a SoClean 3 for my husband's CPAP machine for Christmas and they refuse to take it back because it's beyond the 30 days. Besides it being past the 30 days (Christmas Gift), Reliable Respiratory told us that the SoClean machine would void the warranty of his CPAP machine, and SoClean offered to send us an attachment for the machine that will not void the warranty. My husband doesn't like the smell that occurs after using SoClean and I told them I prefer to return it. They will not accept a return for a refund. I would avoid buying these SoClean machines at all costs!

"Muy fácilmente de usar"

Muy fácilmente de usar, además de que se siente la limpieza de la máquina CPAP Y ACCESORIOS, desde el principio se siente todo muy limpio e higienico, tengo muchos muchos usándola , la única falla que he tenido son dos cosas, 1.- no pude encontrar en las tiendas de SOCLEAN, la tapa lateral donde pasa la manguera y 2.- es el resorte de la tapa que se salió del lugar, , pero aún así continuo usándola, es EXCELENTE

"I was so excited to get this machine"

I was so excited to get this machine. The concept is great and the company is fairly local to me. I was happy to support it and the local jobs. I had trouble, almost immediately, with the power supply. If I unplugged it from the machine and wall and the plugged it back in it would eventually work. After several months of “playing” with it I call the company. It appears it was a known issue with the power supply and they sent me a new one. The new one didn’t work for very long. I’ve called back and they won’t send another power supply, of course they say I can buy one. I can’t believe they don’t stand behind their product. It’s very disappointing! I’ve been using the same CPAP machine this entire time with no issues. They sold me a piece of medical equipment that is faulty I’m very disappointed to see they won’t stand behind their product. I am looking for alternatives and will tell anyone who is interested not to purchase from SoClean.

"Bad service and greedy SoClean"

I bought SoClean about 2-3 years ago to clean my CPAP machine. I subscribed to their their 6-month-re-supplying service, which included a Filter Cartridge inside SoClean, and a small plastic black tube that connects the water chamber to SoClean. I pay $27.03 bi-annaully. This worked for the old CPAP but now I have a new updated CPAP which doesn't allow that small plastic tube to connect to the water chamber. I can only clean the mask with the white tubing. So, I thought I call soClean and ask them not to send me the plastic little black tube anymore since I do not need it, just the filter cartridge, hoping for a discount. I spoke to a customer service tech, whom I hardly understood because he did not know how to explain things, and he had hard time understanding what I was saying in plain English! It turned out, and after having the guy repeat things 10 times, that for the new CPAP I need an adapter that costs $15 with shipping. However, this adapter only temporarily cleans the water chamber therefore, since they have not figure out how to clean the newest CPAPs. Still, the Filter Cartridge you place inside the soClean machine comes as a package with that little plastic black tube that you don't need. SoClean will not break this package to give you a discount even though you only going to use the filter not the little plastic thing which is useless and you only use it for the trash can! Therefore, you will have to pay $27.03 for the filter (and small plastic tube) and $15 for the adapter! $42.03 for supplies?! That's what I gathered from this customer service person. Is this fair? No, this is called piracy and taking advantage of customers. I stopped the subscription of supplies and might not use the SoClean machine again. Very bad service.

"Dangerous machine"

Dangerous machine. It seemed ok but after using it a couple years, it could have killed me. The little rubber piece that goes into the CPAP cup does not hold up in the water. It puts black plastic in the water you are breathing. My skin was irritated & shortness of breath but it took me quit a while to realize it was the so clean. 4 weeks After antibiotics and an inhaler I feel better but still coughing. Buyer beware! Update. It's now April 2023 & I am still having breathing issues.

"So far I'm giving it 3 stars"

So far I'm giving it 3 stars. Haven't used it enough to know if it works but the set up directions, such as they are, are frustrating and next to useless. I finally tossed them aside and hoped for the best. Seems to be working... And yes, you still have to manually clean stuff so it's not the miracle cleaner I was hoping for!

"Cost me a new cpap machine"

I have had my SoClean 2 for over a year. I purchased it on the recommendation of a local medical devices store where I got my ResMed AirSense 10. My CPAP is now whining loudly sometimes at night, so I discovered an issue after talking with the dealer. She asked if I had a SoClean, and I told her yes, and she said it was the cause of motor seals and bearings failing, due to Ozone, and to get rid of it. She told me that Phillips, another mfg of CPAP machines, was forced to recall their machines because they were failing because of ozone. Interestingly the last time I looked at my water tray I noticed that it had yellowed everywhere it was exposed to the ozone. So now I am out not only the SoClean, but $1000 for a new CPAP. Be warned.

"I wish I could give them minus 10…"

I wish I could give them minus 10 stars. This is the most unprofessional operation you will ever see. I ordered SoClean 3 version and paid a fortune for it. When it was delivered, it would not work. When I called, I was told I was sent a defective unit and that it would need to be replaced if I could just return it and they will send me a new one. New one arrived. Guess what?? Is suffers from the same defect that cannot be fixed so I have to return that unit and get a new one! What kind of company does that? Why would a company not test a unit before sending it out?? What kind of a company would then a second unit with the same exact defect? I am looking for alternatives now to clean my sleep apnea equipment.