"Fast shipping"

I ordered several items via Zenmarket over Amazon JP and got my parcel delivered from Japan to Germany in a really short time! The shipment was going out on a Monday and I received it on Thursday – this was incredible fast and I'm thankful that I got it before Christmas! Everything was carefully packaged in bubble wrap and foil. Absolutely no troubles with customs or anything, it just got delivered like any normal parcel. The process was easy and well instructed. Sure, the fees and the shipping is what it makes it kinda expensive but that's how proxy buyers work, I guess. Will definitely buy more Beyblades via Zenmarket in the future!

"Buyer Protection is Severely Lacking"

The service itself is great, no complaints there. However, be cautious as you can easily get ripped off.

I ordered an item and received a fake one that didn’t match the pictures in the seller’s post. To make matters worse, It relies on the seller to agree to a refund—even if the seller sent a fake item by "mistake."

It’s unacceptable for an intermediary to fail at securing transactions and protecting buyers, especially in an age where most transactions are backed by banks or buyer protection policies. Zenmarket needs to do better to ensure customer security and trust.

"Best service ❤️"

Best service ❤️

"Super servis"

Super servis

"Excelente página"

Excelente página. Pude comprar cosas de japón que tanto he querido, todo es muy sencillo, además que te lo explican con detalle. El servicio no es elevado, eso sí, hay que pagar el envío internacional que es razonable. En cuanto el envío, me parece bien, los productos llegan bien protegidos con papel burbuja.

"Great packaging"

Did take quite a bit longer to arrive than estimated, but that wasn't really anyone's fault. Delays happen, and the figure I bought was waayy bigger than expected so I'd believe if that somehow caused a delay. Everything was packaged nicely and safely though, as per usual. This is the tenth package I've gotten from them, and am in the process of packing the eleventh.

I hope Trustpilot doesn't try to delete my reviews again saying they are fraudulent :)

"Encore un problème avec leurs systèmes…"

Encore un problème avec leurs systèmes de versement pas à jour qui bug et mettent un temps énorme avant d’arriver sur le portefeuille.

Plusieurs enchères perdu par leurs fautes.

La prochaine fois je passe par un autre proxy plus fiable .

Réponse suite à leur message :

Zenmarket trouve toujours une excuse c’est jamais de leur faute et ne fait aucun effort pour respecter le client contrairement à la concurrence.

Zenmarket ne reflète en aucun cas l’image du Japon ou le client et respecter.

De plus Zenmarket ne déduit pas la tva japonaise alors que la concurrence oui.

À ce jour j’effectue mon dernier achat chez eux je n’aime en aucun cas votre façon de faire qui est à mon goût irrespectueux.

"The support staff have great skills and…"

The support staff have great skills and knowledge and they are respondive to all my stupid questions in a polite and timely manner. Package well packed and arived on time.

"A quick and reliable proxy shipping/selling service"

I've been shopping with ZenMarket for nearly five years now and recently had my tenth package shipped. Every single experience of mine with them has been positive.

The shopping experience has definitely improved over the last five years with the platform adding new direct integrations with stores/platforms within Japan. I've also had much success having ZenMarket purchase items from stores that they do not officially partner with and is one of the reasons that I tried them out five years ago.

All of my orders have arrived safely and soundly with, fortunately, zero damaged items. My most recent order included many items from different stores (hey, I decided to do some Christmas shopping with them this year) and everything was accounted for; they even honored a request that I made regarding some freebie items that were supposed to be included from one of the stores that I had them purchase from.

The proxy buying service is fairly priced as is the shipping service and their policy for holding items in their warehouse. International shipping isn't cheap but you have multiple courier options that are optimized for either cost or speed so you can choose what works best for you. I've not had to deal with their customer service staff so I cannot speak to that experience.

Overall, I'm a satisfied customer of the platform and will be continuing to use them in the future.

"Quick and seamless service"

Quick and seamless service. All packages received very well packed- I almost felt like it was too safe and some weight could be saved by making the packaging looser. In total it took about 3 weeks from start to finish to receive my parcel in Dubai. One drawback is that you can't buy from sellers without enough reviews.