"Great people, prices and products."

I highly recommend The Modern Back /Tom and Ann Marie. No doubt I will be buying my next bed at The Modern Back too. They don't provide a polished sales pitch, just solid information on the massage chairs with a nice atmosphere to test the chairs. We decided on the Daiwa Hybrid Supreme because of the L flexible massage track, multiple touch 6 rollers, stretch features and foot rollers. We tried other chairs (Ochi, Osaki, Kai) but again Daiwa won out. Also don't believe everything "other" retailers say. One dealer tried to scare us by saying we would be required to take the chairs to a service center if there is a problem... Not true. We have a five year in-house warranty. Also, Daiwa has their own techs. The guy that delivered(white glove installation included) and installed the chair (which was excellent btw) will be the same guy that will service the chair if needed. We love the chair. We did go over the budget a bit but the health benefits are definitely worth it!. Thanks again Tom!

"Exceptional Services and Quality Chairs"

Working with The Walls was truly a blessing. Initially, we had ordered a chair from Costco without trying it out, only to discover that it didn't quite meet our expectations. That's when we visited Modern Back, and the experience was a revelation. The team at Modern Back was exceptionally patient and knowledgeable, guiding us through the various chair options with honesty and without any pushy sales tactics.

What impressed us the most was their commitment to providing top-notch service. Not only did we find the same quality chair from the same manufacturer at a more affordable price, but they also included delivery and set-up in the package. If we had stuck with our initial choice, we would have missed out on the cost savings. It's safe to say that Modern Back's competitive prices not only beat Costco but also come with added perks like delivery and set-up, which Costco doesn't offer.

In summary, Modern Back is a top-tier choice for all your chair needs, and you won't be disappointed by their exceptional service. We canceled our order with Costco and were glad we did!

Yvonne

"Massage chair purchase"

After much work on my part to research massage chairs I decided on the newest Osak
Vivo Ai 4D & 2D.
looked on the internet and stumbled onto some positive feedback about The Modern Back of Sarasota, Fla. and Tom Walls. I contacted Tom and got some clarity on some questions I had and got pricing that was spot on to fit making the deal work. Tom was great to deal with and highly recommend them because the service provided went well and without a hiccup. I seriously have a back that feels the best it has felt in 20 years and more than satisfied to have the rare occasion of a major purchase without being worked over.
Thanks Tom and The Modern Back of Florida!

"Tom Walls knows his products very well"

Tom Walls knows his products very well. He worked diligently to help me find the best solution, which is not easy for a tall person with lots of arthritis. I got a great product at a fair price with superior service. I highly recommend the Modern Back and Tom Walls.

"We dealt with Tom at Modern Back"

We dealt with Tom at Modern Back. He was a pleasure to deal with, and really took his time with us. We examined many different shares, and he was extremely patient and took the time to ensure that we eventually selected the ones that we liked the most and really fit our needs and our situation. He stayed on top of it, followed up. Great service. We eventually got everything right on time without issue. I highly recommend this company for any kind of massage chair or other needs as I know they also do other products as well. Anything else we need in the future, we will definitely come back. Thank you.

"Very satisfied with product and customer service"

Great experience from start to finish. Tom was very knowledgeable and patient in explaining the differences in the massage chairs. Recommend a great deal on a great chair based on my needs and budget. After the purchase, I was able to communicate directly with Tom to his cell. Great, smooth, and fast delivery arrangement was made. Overall very satisfied with this massage chair and the whole transaction from start to finish. Would highly recommend The Modern Back and their staff.

"The Modern Back has made all the…"

The Modern Back has made all the difference in my massage chair selection. Tom and Ann Marie gave me the freedom to try every chair in the showroom and shared their vast knowledge of them without any sales pressure. They helped me choose the chair that would be the best fit for my back and my budget. I'm so thankful that my new chair has given me much needed remedy for back pain. I highly recommend consulting with The Modern Back before making your chair selection.

"I LOVE working w/ Modern Back! Super satisfied"

I LOVE working with a small family business. It makes me feel as my business is important to them. And I definitely felt this with Annmarie and Tom. Their follow-through and follow up was stellar. They were knowledgeable, patient, nice, and their inventory was large of chairs to try and all price levels. There was no rush, and not one hint of a hard sell! If I were to buy or shop again, I would immediately go to “The Modern Back Shop”

"AFTER 2 MONTHS OF LOOKING"

Spent over a month looking at the multitude of massage chairs and massage chair vendors. Was leaning towards a Luraco Special Edition. Came across The Modern Back Company and messaged with Tom who was driving at the time and told me he would e mail me the next day to help me with my search.
Indeed Tom E mailed and we ultimately spoke on the phone. After a few questions etc. I decided to go with Tom and his company and I am most pleased with my decision. Luraco Special Edition now in my home.
If you are looking for individualized customer service, calling and having a human being answer the phone and dealing with knowledgeable people running a family business then I would look no further than "The Modern Black.,"From selection to matching the chair with your individualized needs this company has it all., You will not be disappointed.

"Amazing Customer Service - Great Company"

Ana-Marie, Tom, and Colin are truly amazing people. They offer the best price anywhere (including online) and stand behind their product and are committed to service. They know their products, and their vendors, and will guide you in the correct decision. I had an issue with the 3rd party delivery company used by the manufacturer, and Modern Back was amazing and went out of its way to resolve the issue. Highly recommend. Also, take their advice on their recommendations.