"This has been the worst experience I’ve…"

This has been the worst experience I’ve ever had with a purchase
The customer service makes me sick to stomach
They must think we are all stupid
I was on hold for almost 2 hrs in total with no response and was hung up on
They need to be shut down !!!

"They Dont Deserve any Star - A Total SCAM"

Before I purchased a pool, I inquired about the availabilities before I purchased.A rep informed me that there was, and I can order. Less than A week later I got an email saying it was cancelled. Spoke to the Patrick, he stated He didnt know why they sent me an email, but they were out of pools, and holding my money until the manufacturer send them pools. He cancelled my ordered, and I had no idea (because I didnt get an email) even after I stated I would wait for them to get shipments, and mislead me. Then I spoke to Kevin, who was no help and very nasty. These reps are not on the same pages, Intheswim is taking consumers money, without details, nor shipping their products. DO NOT BUY FROM THEM.

"Rating is void sorriest company in the…World Screwed Out of my Money!!!!!!"

Rating is void sorriest company in the swim that I have ever gotten a hold of talk about getting screwed!!sent wrong product would not return or send another product of equal value wanted to give me $30.00 for $144.00 purchase! I now have 2 - 50 lb. bags of baking soda instead of 2- 50 lbs. of granulated chlorine. They are by far the sorriest customer Service the most underhanded people I have ever dealt with..I am contacting Better Business Bureau and my personal credit card company!!! Sorry Underhanded People..Do Not Do Business With In The Swim West Chicago, Illinois...this is not a joke beware. Sandra Bernhardt Piedmont, Oklahoma (405) 373-1395....Sorry People...Want to say something else!!!!!

"I am only writing this because I find…"

I am only writing this because I find it appalling that they keep erasing my review off of their website. I bought a pool liner from them (which is not cheap), and within 2 years it had so many holes in it that I had to completely take it out. When I initially called they said they would give me 50% off of a new one, however when I actually tried to buy a new one they would not honor the 50% off. So I went elsewhere. My biggest problem is that they keep erasing my review of the pool liner off their page. That is just dishonest! People rely on reviews when paying large amounts of money for things!

"I placed an order for a simple pool net…"

I placed an order for a simple pool net over 10 days ago. On the website it states "Your products should arrive in 3-5 days or sooner". I called today and my item has not even shipped yet. I asked for them to cancel my order and refund me they said they could not because my item had been processed. They could not tell me when my item will be shipped give me a tracking number or anything. Will never purchase from them again!

"Sell stuff they don't have. Stay away"

Ordered a pool and some accessories. Pool showed in stock but said 2 week delivery time. Well a week later the accessories show up and then suddenly they send me an email stating they are cancelling my order for the pool because they don't have it. Seems like a scam to me to get customers to order and quickly ship out the accessories and not deliver them a pool. What am I supposed to do with the accessories with no pool. Can't get a hold of anyone in customer service. Just listen to all the other reviews and stay away from this company

"The absolute worst customer service"

The absolute worst customer service! I ordered from Amazon under their store yesterday 5/15/2020 at 10am. I realized I ordered the wrong stuff this Sunday, 5/18/20 within minutes. I sent 2 emails immediately when I realized it was incorrect requesting a cancellation. They sent an email today stating they would not cancel the order. I checked shipping status, it had not been shipped yet. I pleaded not to waste my money and ship it. The shipped it 5 hours later today. Why would they do this? Just poor and nasty customer service PLUS would not reply to me. I chatted with Amazon and told them what happened and how this ruins customer service for Amazon and this company.

"Horrible"

Horrible, Horrible, Horrible

Quite possibly the worst customer service I have ever dealt with. Ordered a pool with touted 1-Day Shipping on 4/29. Realized I had heard nothing about it after that, so live chatted with them. Assured it would be shipped within 8-10 days of processing, that it was in stock, etc. Two phone calls, 3 chats and a promised date of 5/22 later (I have the screenshots and all), I was informed that it was on backorder 4-6 weeks. Yeah, tell me that a week ago and I could've made plans. Now we're screwed. Thanks for ruining my summer, my kids' summer, everything. You are the worst.

"I purchased a pool that was showing in…"

I purchased a pool that was showing in stock and after 7 days of being patient due to Covid 19 I started to get concerned that it had not shipped. On day 8, I received an email stating the pool was on back order and there was no estimated time that it would be shipped to me. I then called and spoke to Stephanie which was very cordial. I requested my order to be canceled and a refund. She stated she submitted my request and would receive an email within 24-48 hours. I also sent an email requesting same. As of today, I still have not received an email or refund. I’m very disappointed in this company an will never purchase from them again! I wish I would have read the reviews before I made my mistake.

"SHIPPED THE WRONG ITEM- NO REFUND/REPLACEMENT TO DATE"

I ordered a pool vacuum 3-weeks ago. I was shipped a bucket of chlorine tablets. I notified in the swim of the error that day and told them I would return the tablets but wanted a return shipping label to do so. The asked for pictures of the bucket, pictures of the box. (?) It is now Wednesday, they still have not sent a return label, shipped my vacuum, nor refunded my money. This is a terrible company to do business with, and apparently I'm not the only customer they shipped the wrong item to. Take your pool maintenance business elsewhere because In The Swim has no idea what customer service is!